NHTSA Complaint #10762440 — 2011 DODGE RAM 3500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10762440
Vehicle 2011 DODGE RAM 3500
Component STEERING
Date of Incident
Date Filed
Mileage 30,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

A WEEK AFTER PURCHASING THIS VEHICLE, MY WIFE COMPLAINED ABOUT THE STEERING NOT FEELING RIGHT. AS I CONTINUE TO USE THE VEHICLE I NOTICE SOME VIBRATION ON THE STEERING WHEEL, BUT DIDN'T THINK MUCH OF IT BEING A PROBLEM BECAUSE THIS IS OUR FIRST PICKUP TRUCK AND THE STEREOTYPE IS ALL PICKUP TRUCKS RIDE RUFF. NOW SOME TIME HAVE PAST AND A FEW THOUSAND MILES LATER THE STEERING VIBRATION IS GETTING WORSE AND NOW I'M STARTING TO SUSPECT SOMETHING IS WRONG. AS I WENT UNDERNEATH THE VEHICLE TO CHECK THE FRONT SUSPENSION I NOTICE THE NEW TIRES WHICH CAME WITH THE VEHICLE WHEN PURCHASE WAS COMPLETELY WORN ON THE INSIDE THREADS AFTER 8K MILES. I DID SOME RESEARCH ON THE NET TO FIND OUT THAT A LOT OF USERS OF THIS VEHICLE ARE EXPERIENCING WHAT'S KNOWN AS THE (DEPTH WOBBLE). I FIRST CALLED DODGE MFG. AND COMPLAINED ABOUT THIS ISSUE AND THEY INFORM ME THAT THIS IS AN ONGOING ISSUE. THEY TOLD ME TO BRING TO A DEALER AND GAVE ME A CASE #. I BROUGHT THE VEHICLE BACK TO THE DEALER WHERE IT WAS PURCHASED. ALL THEY DID WAS A WHEEL ALIGNMENT WHICH THEY CHARGE ME AND SAID THEY WOULDN'T REPLACE THE TIRES. WELL THIS VEHICLE IS STILL DOING THE SAME THING! ONLY 40K MILES ON THIS VEHICLE AND WE REALLY ARE NOT HAPPY CAMPERS!

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