NHTSA Complaint #10762118 — 2012 HYUNDAI SONATA

WHEN DRIVING IN THE MONTH OF AUGUST, I WENT OVER A BUMP AND THE STEERING WHEEL STARTED TO RATTLE (MAKE A RATTLING SOUND) AND SHAKING. I NOTICED FROM THEN ON THAT THE SOUND AND SHAKE WOULD START WHENEVER I WENT OVER A BUMP AND/OR DROVE BETWEEN SPEEDS OF 60-70MPH. I TOOK MY VEHICLE INTO MY LOCAL HYUNDAI DEALER AND AS SOON AS I STARTED DESCRIBING THE INCIDENT TO THE TECHNICIAN, HE IMMEDIATELY IDENTIFIED IT AS A PROBLEM WITH THE STEERING COUPLING AND TOLD ME THAT THIS IS A COMMON PROBLEM WITH THE 2011 AND SOME OF THE 2012 SONATAS. I CALLED HYUNDAI CUSTOMER SERVICE AND EXPLAINED TO THEM WHAT WAS HAPPENING AND ASKED IF THERE ARE ANY RECALLS (THERE ARE NONE). THEY ALSO TOLD ME TO SCHEDULE AN APPT WITH THE DEALER TO HAVE THE ISSUE INSPECTED IN ORDER TO SEE IF IT WAS COVERED BY WARRANTY. AFTER MY SECOND APPT. WITH THE DEALER - IT WAS CONCLUDED THAT THERE IS AN ISSUE WITH THE STEEING COUPLING AND OF COURSE, THAT PART IS NO LONGER UNDER WARRANTY . CONSIDERING THAT THIS IS A SAFETY ISSUE, WHICH AFFECTS THOUSANDS OF HYUNDAI OWNERS, A RECALL NEEDS TO BE INITIATED.