NHTSA Complaint #10760478 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. WHILE DRIVING AT APPROXIMATELY 35 MPH, AN ABNORMAL RATTLING NOISE WAS COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT ON ONE OCCASION, THE REAR DRIVERS SIDE WHEEL EMITTED SMOKE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DISCOVERED THAT BOTH REAR WHEELS WERE BENT INWARD. AS A RESULT, THE REAR AXLE, REAR COIL SPRINGS AND REAR AXLE ASSEMBLY NEEDED TO BE REPLACED. THE REAR TIRES WERE ALSO DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.