NHTSA Complaint #10760241 — 2016 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 10760241
Vehicle 2016 SUBARU OUTBACK
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage 225 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I JUST PURCHASED A 2016 OB 2.5I PREMIUM. I HAVE HAD THE CAR FOR A WEEK AND A HALF. ON FRIDAY I DECIDED TO WASH MY CAR FOR THE FIRST TIME. I STARTED ON THE DRIVERS SIDE, RAISED THE DRIVERS SIDE WIPER, WENT AROUND THE FRONT OF THE CAR AND RAISED THE PASSENGER SIDE WIPER. I THEN WASHED AROUND THE CAR. WHEN I WENT TO PUT THE DRIVERS SIDE WIPER DOWN IT HIT THE PASSENGER SIDE WIPER AND SLAPPED IT DOWN ONTO THE WINDSHIELD. AN HOUR LATER I NOTICED A CRACK COMING FROM THE PASSENGER SIDE. I DID THE "PEN TEST" AND FOUND A SMALL DEPRESSION UNDER THE WIPER. NO ROCK HIT MY WINDSHIELD, IT WOULD HAVE HAD TO PASS THROUGH THE WIPER. THATS IMPOSSIBLE. BECAUSE I WAS JUST FREAKING AMAZED THAT IT COULD OF HAPPENED I RAISED THE PASSENGER WIPER AND LET IT COME DOWN ON THE WINDSHIELD TO SEE WHAT WOULD HAPPEN. IT PUT A SECOND CRACK IN THE WINDSHIELD, NOT ONE EMANATING FROM THE FIRST BUT A WHOLE NEW CRACK. IM TAKING IT TO MY DEALER TOMORROW.

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