NHTSA Complaint #10759971 — 2013 HONDA ODYSSEY

WE BOUGHT THIS VEHICLE BRAND NEW - SINGLE OWNER CAR EQUIPED WITH GENUINE HONDA PARTS. THE FRONT ROTORS QUICKLY AND PREMATURELY WARE DOWN CAUSING SEVERE BRAKING AND STEERING ISSUES, MAINLY HARD VIBRATIONS OF THE STEERING WHEEL AND IT FEELS LIKE THE WHOLE CAR SHAKES AND YOU COULD EASILY LOSE CONTROL IF NOT HAVING BOTH HANDS ON THE STEERING WHEEL. THE PROBLEM USUALLY OCCURS OR IS MOST NOTICEABLE DURING LONGER ROAD TRIPS (AFTER ~120 MILES) ONCE THE ROTORS ARE HOT AND THE DEGREE OF THE PROBLEM IS DEFINITELY WORSE AS YOU DRIVE DOWN (DECLINE) OR UP (INCLINE) AND IT DOES NOT SUBSIDE RATHER GETS WORSE IF PRESSURE IS APPLIED TO BRAKES GOING DOWN HILL. ROTORS SHOULD LAST MUCH LONGER THAN 16K MILES. WE ARE CAUTIOUS, SAFE DRIVERS AND HAVE NOT PUT A LOT OF MILES ON THIS CAR AND DRIVE MOSTLY HIGHWAY AND INTERSTATE ROADS. THE DEALER TEMPORARILY FIXED THE PROBLEM BY ROTATING/SANDING DOWN THE ROTORS AT 15,823 MILES BUT NOW WITH ONLY 31, 287 MILES ON IT, THE PROBLEM HAS RESURFACED WITH THE VIBRATIONS SLOWING GETTING MORE FREQUENT AND STRONGER TO THE POINT THE WHOLE STEERING WHEEL COLUMN SHAKES. IT IS VERY SCARY AS THE VAN "THUMPS THUMPS THUMPS" AND THE STEERING WHEEL SHAKES RAPIDLY GOING DOWN INCLINES AND/OR WHILST BRAKING. NOW THE DEALER IS SAYING THE ROTORS SHOULDN'T BE ROTATED AGAIN AND ARE NO GOOD, AT ONLY 31K MILES, AND NEED REPLACED.