NHTSA Complaint #11704260 — 2013 HONDA ODYSSEY

My 2013 Honda Odyssey showed a Check Engine Light and came to your Dealership. Initially agent said that it will cover by warranty and later he said that it will not cover by warranty. He is saying that it is expired and it would have been fixed if that showed up in that time frame. I called Honda Recall dept (888 234 2138) yesterday (12/03/2025) and spoke to one lady (later found that her name is Sandra). She said that it has still warranty on Piston Rings and Spark plugs clean up. In the mean time there was an emergency on their site and she asked me to disconnect the call a they need to leave the building immediately. She didn't get a chance to give her name. I asked her to document and send me an email and I am not sure whether she will do it or not. Later called after some time and spoke to Alejandro and he said that warranty expired. I asked to transfer the call to his manager and he declined to transfer to manager and said that there is no supervisor available. He said that other employee said that no supervisor available. He may be not be trained well or new to this role. I called 937-642-5000 to talk to Chief Executive, Shinji Aoyama or any other exec and front desk person declined to transfer the call. He suggested to talk to dealership. My point is that Honda aware of this issue and they extended warranty about this problem. But they didn't inform me about this issue (they have my email and phone# as I registered user). And even dealer didn't tell that as all the times I do service with dealer (except 1 time). Now it was saying that they would have fixed it if it came in warranty time frame. These kind of issues may not come up by dates and my mileage is very low. Even though my vehicle is 2013, I drove only 60K miles and this may be a reason it didn't show up earlier and showing up now. Could you please look into this and help in this regard. If needed, can you take to Honda execs or provide me contacts to reach them to resolve this issue.