NHTSA Complaint #10759832 — 2012 DODGE RAM 2500

TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. WHILE DRIVING 65 MPH, A CRACKING NOISE EMITTED FROM THE DRIVE LINE UNDER THE VEHICLE. THE CONTACT MERGED OVER TO THE SIDE OF THE ROAD AND THE CRACKING NOISE BECAME LOUDER. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN INSPECTED THE VEHICLE BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER, WHERE IT WAS DIAGNOSED THAT THE DRIVE SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK A THIRD TIME TO THE DEALER, WHO DIAGNOSED THAT THE DIFFERENTIAL FAILED AND NEEDED TO BE REBUILD. THE REPAIRS WERE PERFORMED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.