NHTSA Complaint #10759617 — 2009 DODGE RAM 1500

WHILE MY WIFE WAS DRIVING OUR 2009 DODGE RAM 1500 SHE SUDDENLY NOTICED A DRAGGING NOISE SO SHE IMMEDIATELY PULLED INTO A PARKING LOT. WHEN LOOKING UNDER THE TRUCK SHE NOTICED THE FUEL TANK HANGING AND THE FUEL STRAP HANGING (ONE SIDE BROKEN). SHE HAD JUST COME OFF A 50 MPH HIGHWAY SO I AM GRATEFUL IT DID NOT HAPPEN WHILE ON THAT ROADWAY. WE HAVE READ 3 OTHER DOCUMENTED EXACT PROBLEMS WITHIN A MONTHS TIME OF OUR PROBLEM. WE HAD IT TOWED BY AAA TO A CLOSE TO THE LOCATION IT WAS AT DODGE DEALERSHIP IN THE ANNAPOLIS, MD AREA. AFTER SPEAKING WITH THE SERVICE WRITER AT THAT DEALERSHIP WE LEARNED THAT THE FRAME HAD COMPLETELY RUSTED OUT AT THAT LOCATION OF THE FUEL STRAP CAUSING THE FUEL TANK TO FALL. AFTER SPEAKING TO 2 DODGE DEALERSHIPS, THE 800 CUSTOMER SERVICE REP AND THE REGIONAL CHRYSLER REP THEY HAVE CONCLUDED AFTER SAYING THEY HAVE NEVER HEARD OF THIS HAPPENING BEFORE (YET ONE OF THE DOCUMENTED PROBLEMS ON THIS LISTING IS IN BRANDYWINE, MD WHICH IS VERY CLOSE TO THE WALDORF DODGE DEALERSHIP WHO SAID THEY HAVE NOT HEARD OF THIS PROBLEM BEFORE AND I CAN'T HELP BUT WONDER IF THAT INDIVIDUAL MAY HAVE GONE THERE WITH THIS SAME PROBLEM TOO WHICH MEANS THAT DEALERSHIP WAS NOT TRUTHFUL WITH US) THAT IT WILL NOT BE COVERED AND WE WILL HAVE TO PAY FOR THE REPAIRS DUE TO THE MILEAGE ON OUR TRUCK. I KEEP THIS TRUCK CLEAN AND CARE FOR IT WELL, WE HAVE ALL THE RECEIPTS FOR EVERYTHING THAT HAS EVER BEEN DONE FOR THE MAINTENANCE TO KEEP UP THE EXTENDED WARRANTY, INSPECTED WHEN IT IS SUPPOSE TO EVEN THOUGH THIS COULD HAVE NOT BEEN DETECTED WITH SUCH INSPECTIONS AND THIS VEHICLE WAS UNDERCOATED WHEN PURCHASED. WILL IT TAKE A DEATH OR SERIOUS INJURY FOR THIS PROBLEM TO BE ADDRESSED. OBVIOUSLY IT TAKES APPROXIMATELY 6 YEARS FOR THIS CORROSION TO CAUSE THIS DANGEROUS PROBLEM. ...UPDATED 08/10/17 *BF ,,,UPDATED 08/21/17 *BF *CN