NHTSA Complaint #10759493 — 2002 TOYOTA SEQUOIA

IN EARLY 2014, WE NOTICED SIGNIFICANT RUST ISSUES ON THE FRAME AND OTHER AREAS UNDERNEATH SUCH AS THE SPARE TIRE HOLDER, O2 SENSOR AREA, EXHAUST, AND TRAILER HITCH AREA. AFTER RECEIVING THE TOYOTA RECALL CAMPAIGN LETTER FOR REPAIR OR REPLACEMENT OF THE SEQUOIA FRAMES, WE TOOK IT TO OUR TOYOTA DEALER IN JULY 2014. THE DEALER SAID THE RUST WAS SO BAD AFTER SPRAYING IT ONCE, THAT THEY HAD TO KEEP MY TRUCK AN EXTRA DAY TO SPRAY IT AGAIN WITH ANOTHER COAT (ON AREAS OTHER THAN THE FRAME AS WELL). I CALLED THE DEALER TO SEE IF THE 2ND COATING WAS SUFFICIENT AND THEY SAID IT WAS READY TO BE PICKED UP AND THEY WOULD NOT BE REPLACING THE FRAME. UPON PICKUP, THE COATING WAS SO THICK IT WAS DRIPPING OFF IN THE PARKING LOT. THE DEALER SAID IT WOULD TAKE 30 DAYS TO "CURE". OF COURSE, AFTER THOSE 30 DAYS IT WAS BEYOND THE TOYOTA SERVICE CAMPAIGN AND THERE WOULD BE NOTHING THAT COULD BE DONE BY THE DEALER. THE COATING CONTINUED TO DRIP FOR AT LEAST A WEEK IN OUR DRIVEWAY AND REMAINED STICKY TO THE TOUCH. NOW 1 YEAR LATER, THE COATING IS VISIBLY BUBBLING & FLAKING OFF OF THE FRAME... THIS WAS A USELESS APPLICATION AND A WASTE OF TIME AND MONEY UNDER TOYOTA'S SERVICE CAMPAIGN.