NHTSA Complaint #10758699 — 2013 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10758699
Vehicle	2013 TOYOTA HIGHLANDER
Component	ELECTRICAL SYSTEM
Date of Incident	August 10, 2015
Date Filed	August 23, 2015
Mileage	59,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ABOUT A WEEK AGO MY RIGHT REAR PASSENGER DOOR LOCK STARTED TO FAIL. THE DOOR WOULD NOT UNLOCK. THIS IS THE DOOR MY 5 YEAR OLD DAUGHTER USES. I TOOK IT TOO A DEALER AND WAS CHARGED $638 TOTAL TO REPLACE THE ACTUATOR. THE SERVICE TECH ACTUALLY MISQUOTED ME, I WOULD NEVER PAY THIS MUCH TO FIX THIS PART. UPON READING NOW I SEE THAT MANY, MANY PEOPLE HAVE THIS PROBLEM. MY CAR IS STILL UNDER 3 YEARS OLD. THE ACTUATORS SHOULD NOT FAIL. I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER CAR. THIS IS A SEVERE SAFETY ISSUE IF THE CAR IS IN AN ACCIDENT. THESE CARS NEED TO BE RECALLED. I WILL BE CONTACTING TOYOTA TOO.

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