NHTSA Complaint #10758574 — 2011 DODGE RAM 3500

HAVE EXPERIENCED A WOBBLE IN THE STEERING SINCE NEW, ESPECIALLY WHEN BACKING. DEALER COULD NEVER DUPLICATE IT. WHILE BACKING TO THE RIGHT IN JULY IT REPEATED, FEELING LIKE A WHEEL WAS LOOSE. AGAIN, ON THE HIGHWAY ON A RIGHT HAND RAMP AT APPROXIMATELY 40MPH IT WAS SO SEVERE I HAD TO SLOW DOWN TO 15 MPH TO REGAIN CONTROL. EVERY RIGHT HAND TURN AFTERWARDS IT REPEATED, EVENTUALLY DOING IT IN BOTH RIGHT AND LEFT LANE CHANGES. DEALER INSPECTED AND DETERMINED THE FRONT STABILIZER WAS DEFECTIVE AND WAS REPLACED. TEST DRIVE INDICATED A SLIGHT WOBBLE, BUT IMPROVED. THE FOLLOWING WEEK THE PROBLEM RETURNED. I PARKED THE TRUCK AS UNSAFE AND CONTACTED THE DEALER AND TOOK IT IN ON THE NEXT MONDAY. UPON INSPECTION THE MECHANIC "COULD NOT DUPLICATE THE PROBLEM". I REFUSED TO TAKE IT BACK UNTIL THEY CORRECTED. THE DEALER KEPT IT UNTIL THURSDAY WHEN THEY THEN STATE THEY COULD NOW FEEL THE WOBBLE AND THE MECHANIC THOUGHT IT WAS THE FRONT AXLE HUBS AND PARTS WERE ORDERED. THE TRUCK WAS FINISHED ON THAT FRIDAY. THEY DEALER STATED THE FRONT DRIVE SHAFT U JOINTS WERE BOTH FROZEN AND WERE REPLACED. NOTE THERE IS A NOTICE ON THE ENGINE COWLING STATING THOSE JOINTS HAD TO BE REGULARLY LUBRICATED USING A NEEDLE GREASE FITTING. THE DEALER PERFORMING THE SERVICE SAYS IT IS IMPOSSIBLE TO REACH THE SPOT WITHOUT DISASSEMBLY OF THE TRUCK FRAME. EVEN THOUGH RAM TRAINED MECHANICS AT DEALERS PERFORMED THE LUB PER THE SERVICE SCHEDULE IT APPARENTLY HAS NEVER BEEN CARED FOR. FROM THE NOTICE ON THE ENGINE IT IS OBVIOUS THAT RAM IS AWARE OF THE PROBLEM AND INSTEAD OF CORRECTING THE DESIGN THEY PLACED A LABEL TELLING THE DEALER TO LUBRICATE AN INACCESSIBLE FITTING. THIS IS A DANGEROUS DEFECT IN THE VEHICLE.