NHTSA Complaint #10758555 — 2009 NISSAN MAXIMA

DAUGHTER DROVE CAR HOME FROM SCHOOL. WENT TO LEAVE A COUPLE HOURS LATER FOR VOLLEYBALL PRACTICE AND THE CAR WAS COMPLETELY FROZEN. WE COULD NOT DEPRESS THE GAS PEDAL AND THERE WERE 2 LIGHTS ON THE DASHBOARD THAT KEPT FLASHING. ONE WAS RED AND HAD A KEY SYMBOL IN IT AND THE OTHER WAS ORANGE AND SAID THE WORD KEY IN IT. THE CAR WAS STUCK IN THE GARAGE, COULD NOT EVEN MOVE IT INTO NEUTRAL TO BE TOWED, HAD TO GET THE TOWING GUY TO GO GET ANOTHER MECHANIC TO USE A SCREWDRIVER TO RELEASE A MECHANISM THAT WOULD ALLOW THEM TO PUT THE CAR IN NEUTRAL SO THEY WOULD NOT HAVE TO "DRAG" IT OUT OF THE GARAGE. ENDED UP BEING THE STEERING LOCK WITH A COST FOR PARTS OF $684.87 - TOTAL COST WITH LABOR $964.76. WE WERE INFORMED THAT THIS PARTICULAR PART HAD AN EXTENDED WARRANTY PUT ON IT THAT WAS GOOD THROUGH MAY OF 2015. DIDN'T MATTER THE MILEAGE ON THE CAR, APPARENTLY IT WAS ONLY A TIME ISSUED WARRANTY. SO, ONCE MAY CAME AND WENT - YOU PAID FOR YOUR OWN PART. WE ARE CURIOUS AS TO WHY THIS WAS NOT MADE A RECALL VERSES AN EXTENDED WARRANTY SITUATION. WE ARE NOW OUT $1000 FOR SOMETHING THAT NISSAN KNOWS IS A PROBLEM, YET HAS NOT DONE THE PROPER THING BY ISSUING A FULL RECALL FOR THIS PROBLEM.