NHTSA Complaint #10749456 — 2015 HONDA CR-V

WE HAD BOUGHT A BRAND NEW HONDA CRV FROM O DONNEL HONDA IN ELLICOTT CITY (NEAR BALTIMORE). WE HAD ADDED AN ACCESSORY OF A REMOTE STARTER. THE DEALER INSTALLED THE REMOTE STARTER BUT IT IS NOT WORKING (CAR HAS TO BE TWICE STARTED AND RESTARTED). DEALER HAS TOLD US THAT THIS IS A KNOWN PROBLEMATIC ISSUE WITH ALL CRVS WITH KEYLESS ENTRY. WE WERE NEVER TOLD ABOUT THIS PROBLEM WHILE BUYING THE CAR. WE CONSIDER THIS AS FRAUDULENT PRACTICE. I AM REQUESTING DOT TO PLEASE HELP US ASK HONDA TO RESOLVE THIS ISSUE. EITHER THE REMOTE STARTER SHOULD BE REINSTALLED OR ANOTHER STARTER SHOULD BE INSTALLED WHICH WORKS CORRECTLY. PLEASE NOTE THAT IF THIS IS A KNOWN ERROR (AS DEALER SAID) THEN ALL HONDA CRVS SHOULD BE RECALLED. RESTARTING THE CAR TWICE OR MORE DAMAGES THE CAR AND COULD LEAD TO SAFETY ISSUES IF CAR STARTER STOPS WORKING SOONER THAN EXPECTED. WE RELY ALL OUR CAR FOR ALL PERSONAL, FAMILY AND BUSINESS NEEDS. IF A NEW CAR BREAKS DOWN DUE TO SUCH FAULTY PROGRAMMING, IT WILL CAUSE IMMENSE DAMAGE.