NHTSA Complaint #10748311 — 2014 FORD TRANSIT CONNECT

OUR TRANSIT CONNECT HAS NOT HAD A PROBLEM WITH THE FUEL PUMP, AND THERE ARE OVER 7000 MILES AFTER LESS THAN A YEAR. I BOUGHT IT AT JIM BASS FORD DURING THE FALL OF 2014. I NOTICED THE RECALL FOR THE FUEL PUMP IN JUNE AND WAS TOLD BY JIM BASS FORD IN SAN ANGELO THAT PARTS WEREN'T AVAILABLE. THE NHTSA AND FORD.COM WEBSITE INFORMATION CONCURRED. I CHECKED THE FIRST WEEK OF AUGUST, AND ONLINE STILL SAYS THE PARTS ARE NOT AVAILABLE. BUT THE JIM BASS FORD TECHNICIAN SAID I COULD BRING IT IN AND THEY WOULD CHECK IT AND SEE IF IT NEEDED A NEW FUEL PUMP AND ASSOCIATED PARTS. MY APPOINTMENT WAS MADE FOR ONE WEEK LATER, WHICH WAS TUESDAY, AUGUST 11. YESTERDAY THEY TOLD ME TUESDAY THAT IT WOULD BE FIXED BY TODAY. THE TECHNICIAN SAID THE PARTS WERE AVAILABLE AS OF YESTERDAY, BUT TODAY WHEN I ARRIVED TO PICK UP THE VAN, I WAS TOLD THE PARTS HAD NOT COME IN AND IT COULD BE WEEKS BEFORE THEY DO. RATHER THAN LEAVE THE VAN IN THE HOT SUN FOR WEEKS, I TOOK IT HOME TO MY GARAGE. THEN I CALLED FORD.COM CUSTOMER SERVICE AND WAS TOLD THE PARTS WON'T BE READY UNTIL OCTOBER. TONIGHT I READ THE NHTSA REPORT AGAIN WHICH SAYS THAT FUEL PUMP PROBLEMS OF SOME VANS WERE TAKEN CARE OF IN FEBRUARY, 2015. I FEEL LIKE I AM GETTING THE RUN-AROUND FROM EVERYONE. WHOSE INFORMATION IS CORRECT? ARE THE PARTS AVAILABLE NOW OR NOT? IF SO, WHY CAN'T THEY GET PARTS FOR MY VAN? ALSO, I HAVE NOT RECEIVED A RECALL LETTER FROM FORD. ANY INFORMATION I HAVE GOTTEN HAS BEEN FROM EITHER THE NHTSA WEBSITE OR FORD.COM. CAN I DRIVE THE VAN? WHY HAVEN'T I GOTTEN A RECALL LETTER? MY HUSBAND WAS WITH ME WHEN I PICKED UP THE VAN TODAY. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB