NHTSA Complaint #10747690 — 2015 ACURA MDX

1.TAIL GATE ISSUE: AFTER PURCHASING THE BRAND NEW ACURA MDX, NEXT MORNING I SAW TAIL GATE WAS OPEN BY ITSELF. I ASSUMED I MIGHT HAVE UNKNOWINGLY PUSHED THE WRONG BUTTON. FEW WEEKS LATER, MY WIFE SAW THE TAIL GATE OPEN IN HER GARAGE. WE AGAIN THOUGHT SOMETHING ON OUR END. FEW WEEKS LATER, MY WIFE'S CO WORKER SENDS HER TEXT SHOWING THE TAIL GATE BEING OPEN , WHILE MY WIFE WAS NOT PRESENT IN THE BUILDING. IN ONE OCCASION WHEN I WAS AT TARGET, I CAME OUT SAW MY TAILGATE OPEN. AT LEAST 8 OCCURRENCES HAD TAKEN PLACE IN LAST 8 MONTHS. AND ACURA HAS BEEN UNABLE TO LOCATE THE ISSUE. 2.BODY ISSUE FEW MONTHS LATER WE NOTICED THE VEHICLE'S EXTERIOR STARTED TO SEPARATE FROM ITS BODY. WE TOOK THE CAR TO THE ACURA MCCHURCHILL , FORTWORTH. THEY SAID THERE WAS AN ISSUE WITH HOW MANUFACURERS APPLIED THE GLUE. AND PROMISED THE ROOT PROBLEM IS RECOGNIZED AND FIXED. AFTER 2 WEEKS, THE INTERIOR WAS SEPARATING OUT FROM THE BODY. WE HAVE OUR CHILD IN OUR CAR, AT THIS POINT WE DID NOT FEEL SAFE TO DRIVE THIS VEHICLE. WE TOOK THE CAR TO ACURA MCCHURCHILL , FORTHWORTH, THEY ACKNOWLEDGED THE ISSUE. WE REQUESTED THEM TO EXCHANGE OUR CAR TO ANY OTHER USED CAR, SAME YEAR MAKE/MODEL/MILEAGE.THE REPRESENTATIVE SAID THEY HAVE 2016 MODEL, WE CAN LEAVE OUR CAR AND BUY NEW CAR. BY THAT TIME THEY HAD CLEARLY SEEN OUR FEAR OF DRIVING THE OLD CAR. THEY TOOK ADVANTAGE OF THE SITUATION AND PROVIDED OPTION-EITHER BUY A NEW CAR OR TAKE THE UNSAFE CAR. THE STATEMENT THEIR SALES REPRESENTATIVE MADE WAS "SOMEONE HAS TO TAKE THE LOSS, WE CANT TAKE IT ALL" KBB VALUE WAS $40,000.00. THEY GAVE US $34000.00 AS THE TRADE VALUE.THEY KEPT SAYING "YOU ARE GETTING 2016 CAR" BUT THE PRICE DIFFERENCE BETWEEN 2015 AND 2016 IS ONLY 150 DOLLARS. AND WE DID NOT NEED A NEW CAR. WE JUST NEEDED A SAFE CAR. WE DIDN'T HAVE ANY OTHER CHOICE EXCEPT BUYING NEW CAR AND BE SAFE ON THE ROAD.