NHTSA Complaint #10746939 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THERE WAS ABNORMAL SWAYING IN THE REAR OF THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE STARTED EXPERIENCING THE FAILURE AFTER IT WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V194000 (SUSPENSION). THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS INSPECTED AND THE TECHNICIAN NOTICED THAT THE REAR TIRES WERE BENT OUTWARD AND THE SUB FRAME WAS CRACKED. THE BRACKETS AND THE BODY MOUNT ATTACHMENTS FAILED TO SUPPORT THE FRAME AND UNDERBODY OF THE VEHICLE. ALSO, AN INDEPENDENT MECHANIC INDICATED THAT THE BRACKETS WERE NOT CORRECTLY INSTALLED TO SUPPORT THE FRAME. THE MECHANIC RETAINED THE VEHICLE FOR PARTS AND INDICATED THAT THE REPAIR WAS EXTENSIVE. THE CONTACT NO LONGER OWNS THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO PROVIDE A REMEDY BECAUSE THE RECALL REPAIR WAS ALREADY COMPLETED. THE FAILURE MILEAGE WAS NOT AVAILABLE.