NHTSA Complaint #10746609 — 2015 FORD F-150

THE FRONT SEAT BACK COOLING SYSTEM (UTILIZING A TED UNIT FOR COOLING) IS MALFUNCTIONING ON MY BRAND NEW 2015 FORD F-150 PLATINUM. WHEN SEAT COOLING IS SELECTED, AFTER 15-30 MINUTES, THE BACK OF THE FRONT SEATS REACHES EXTREME TEMPERATURES, RESULTING IN EXTREME DISCOMFORT AND POTENTIAL BURNING OF ANYONE THAT TOUCHES THE FRONT OR BACK OF THE FRONT SEAT BACKS. MEMBERS OF THE FORD F-150 FORUM HAVE MEASURED AND DOCUMENTED THE TEMPERATURE READINGS, AT THE TOP OF THE MAP POCKET, AT OVER 115 DEGREES, WHEN AMBIENT TEMPERATURES WERE AT 75 DEGREES. WHEN AMBIENT TEMPERATURES RISE ABOVE 90 DEGREES, THE FRONT SEAT BACK TEMPERATURE CAN EASILY REACH UP TO 150 DEGREES OR MORE. THESE ARE LEVELS OF HEAT THAT CERTAINLY CAN INJURE A CHILD, OR EVEN AN ADULT AND, IF A CHILD IS LEFT IN A LOCKED CAR WITH THE "COOLING SEATS" ENGAGED, IT CAN MORE RAPIDLY ESCALATE THE AMBIENT TEMPERATURES TO A DANGEROUS AND PERHAPS FATAL LEVEL INSIDE THE VEHICLE. ALL ATTEMPTS TO BRING THIS TO FORD REGIONAL AND NATIONAL CUSTOMER SERVICE AGENTS HAVE BEEN MET WITH TOTAL DISREGARD AND, IN SOME CASES REFUSAL TO ADMIT THAT A PROBLEM EVEN EXISTS. ASIDE FROM THE FACT THAT OWNERS PAID $60K FOR THESE VEHICLES, FORD'S CALLOUS DISREGARD OF OWNERS ATTEMPTS TO BRING THIS TO THEIR ATTENTION ARE IN STARK CONTRAST WITH FORD'S STATED COMMITMENT TO QUALITY AND SERVICE. EXAMPLES OF SEAT DISCOLORATION (LEATHER) INDICATE JUST HOW HIGH THE TEMPERATURES CAN GET . A 2013 VEHICLE WITH SIMILAR OPTIONS HAD COOLED SEATS THAT FUNCTIONED PERFECTLY WELL, BUT ALL 2015?S SHARE THIS DESIGN FLAW. PLEASE REFERENCE F150 OWNER?S COMMENTS AND THERMAL PICTURES DOCUMENTING THIS ISSUE AT THE WEB ADDRESS: HTTP://WWW.F150FORUM.COM/F118/COOLING-SEATS-YOUR-SEAT-BACKS-WORKING-PROPERLY-304154/INDEX112 ANY ASSISTANCE YOU CAN PROVIDE IN BRINGING THIS ISSUE TO THE IMMEDIATE ATTENTION OF FORD MOTOR CO. WOULD BE GREATLY APPRECIATED.