NHTSA Complaint #10746590 — 2015 FORD F-150

THE TRUCK HAS MALFUNCTIONING CLIMATE CONTROLLED-MASSAGING SEATS. THE CLIMATE CONTROL DOES NOT WORK ON THE SEATS AT ALL. MY DEALERSHIP LOOKED IT OVER TODAY AND CONFIRMED THAT IT WAS NOT WORKING BUT THEN AFTER TWO SERVICE REPS COULD NOT FIND THE PROBLEM THEY DECIDED THAT SINCE THE TRUCK HAS THE MASSAGING FEATURE THAT THE CLIMATE CONTROL MUST BE DISABLED AND WILL NOT WORK! I ACCEPTED THIS ANSWER FOR A WHILE AND THEN DECIDED THAT THIS IS SURELY NOT THE CASE OR WHY ELSE WOULD THE SALES SHEETS SAY "CLIMATE CONTROLLED MASSAGING SEATS"; NOT "CLIMATE CONTROLLED OR MASSAGING SEATS"? WELL I CALLED THE FORD SUPPORT PHONE NUMBER AND AFTER MUCH DELIBERATION THE REPRESENTATIVE TOLD ME THAT I SHOULD GO TO ANOTHER DEALERSHIP! I HAVE SINCE LEARNED THAT THIS IS A COMMON ISSUE TO SOME DEGREE ON MANY YEAR/MODEL OF FORD TRUCKS. CONSIDERING THAT I JUST TRADED A 2014 FORD RAPTOR FOR THIS TRUCK AND THE CLIMATE CONTROLLED SEATS WORKED (ALTHOUGH NOT CONSIDERABLY WELL) ON IT, I AM VERY DISAPPOINTED. THE DEALERSHIP THAT I PURCHASED THE TRUCK FROM DID NOT ACKNOWLEDGE THIS AS BEING A PROBLEM BUT JUST A SIMPLE INTERNET SEARCH YIELDS THOUSANDS OF COMPLAINTS! THE PROBLEM IS SO SEVERE THAT WHEN SEAT COOLING IS SELECTED, AFTER 10 MINUTES, THE FRONT SEATS REACH EVEN HOTTER TEMPERATURES RATHER THAN COOLER. FORD SEEMS TO BE UNWILLING TO TAKE CARE OF THIS PROBLEM BUT CONTINUES TO ADVERTISE THE FEATURE AND SELLING THEIR TRUCKS AS IF NOTHING IS WRONG! SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE.