NHTSA Complaint #10744746 — 2013 FORD EDGE

7/20/15-WHILE TRAVELING IN UPTOWN CHARLOTTE, NC, MY CAR COMPLETELY SHUT OFF CAUSING ME TO ENGAGE MY HAZARD LIGHTS AND COAST IN NEUTRAL (IN A VERY HIGH TRAFFIC AREA) TO A NO PARKING ZONE. NO DIAGNOSTIC CODE APPEARED BUT THE WRENCH ICON APPEARED. I RAN AN ONBOARD SYSTEM DIAGNOSTICS AND IT WAS CLEAR. CAR RESTARTED WHEN PUT IN NEUTRAL AND I THEN DROVE IT THE REST OF THE DAY. 7/21/15- APPROXIMATELY 110+ MILES SINCE THE PRIOR DAYS PROBLEM, THE CAR RAN FINE UNTIL THE EVENING WHEN I WAS DRIVING 45 MPH AND CLIMBING A GRADE AROUND A CURVE AND THE CAR JERKED AND SHUT OFF SHOWING THE WRENCH ICON AGAIN. THERE WAS NO SHOULDER TO COAST ONTO AND TURNED ON THE HAZARD LIGHTS, AND PRAYED NO ONE WAS BEHIND ME CAUSING A COLLISION. AFTER 3 ATTEMPTS THE CAR RESTARTED IN THE PARK POSITION JUST AS A VAN SWERVED TO MISS ME IN THE NO PASSING ZONE WHERE THE CAR FAILED. IT WAS AFTER HOURS FOR THE DEALERSHIP SERVICE DEPARTMENT AND THE CAR IS A CERTIFIED PRE OWNED VEHICLE WITH ADDITIONAL WARRANTY. I FILLED OUT THE DESCRIPTION OF THE PROBLEM AND LEFT THE CAR WITH THEM UNTIL 7/28/15 AND AUTHORIZED ALLOWING A MECHANIC TO DRIVE IT HOME IF NEEDED AS NO DIAGNOSTIC CODE WAS GENERATED. NO REPAIRS WERE MADE AND THE CAR WAS THEN DROVE LESS THAN 40 MILES WHEN IT STOPPED RUNNING AGAIN 7/29/15 WITHOUT WARNING THE THIRD TIME. FORD CORPORATE HAS REFUSED TO MAKE REPAIRS WITHOUT A CODE AND THE DEALERSHIP DID AS WELL, HOWEVER, SINCE HAVING A FRUSTRATING CONVERSATION 7/29/15 WITH FORD, THE DEALERSHIP TOLD MY HUSBAND THAT THEY WILL REPLACE THE THROTTLE BODY AS I REQUESTED LAST WEEK AS THIS HAS RESOLVED THE ISSUE FOR OTHER CONSUMERS.. THIS IS A PROBLEM THAT IS NOTED MANY TIMES BY OTHER CONSUMERS. PLEASE HAVE FORD STAND BEHIND THE SAFETY OF THEIR VEHICLE BEFORE PEOPLE LOSE THEIR LIVES. THIS GIVES NO WARNING AND CAN HAPPEN ANYWHERE AT ANYTIME AND FORD'S STANCE IS DANGEROUS. THANK YOU! UPDATED 9/21/15 *LN...UPDATED 10/01/15*BF UPDATED 12/13/2017*CN