NHTSA Complaint #10744304 — 2012 DODGE RAM 2500

WE JUST GOT OUR 2012 RAM 2500 OUT OF THE SHOP FOR THE STEERING LOCKING UP. THE FIRST TIME WE TOOK THE TRUCK INTO A DODGE DEALER, GREENWOOD, IN GILROY, CA, TOLD US THEY COULDN'T DUPLICATE THE PROBLEM AND DIDN'T OFFER ANY KIND OF RESOLUTION. THE SECOND TIME WE TOOK THE TRUCK IN,TO THE SAME DODGE DEALER IN GILROY, CA, FOR THE SAME ISSUE, ON JULY 6TH, THEY SAID AGAIN, THEY COULD NOT DUPLICATE THE ISSUE. HOWEVER, THEY SAID THEY FOUND METAL IN THE STEERING PUMP FLUID. THEY SAID, THE WARRANTY AGREES TO PAY FOR THE PUMP, BUT THE PART WOULD NOT BE IN THAT FRIDAY OR THE FOLLOWING WEEK. WE HAD A CAMPING TRIP SCHEDULED AND ASKED IF IT WAS SAFE TO DRIVE? THEY WOULD NOT INDICATE. WE HAD MADE AN APPOINTMENT TO BRING THE TRUCK BACK IN ON JULY 19TH. ON JULY 24TH, SERVICE DEPARTMENT SAID, THE PUMP WAS AN UPGRADE AND THE WARRANTY COMPANY WOULDN'T PAY FOR THE NEW FITTING AND HOSE REQUIRED FOR THE UPGRADED PUMP. WE TOLD THEM TO GO AHEAD AND REPLACE THE PUMP WITH THE UPGRADED STEERING PUMP AND FITTING/HOSE. WE COMPLAINED TO THE DEALER'S MANAGEMENT AND THEY PAID FOR THE FITTING/HOSE AND FINALLY GAVE US OUR TRUCK ON SATURDAY, JULY 25TH. ON JULY 27TH, I HEARD ABOUT THE BUY BACK THE GOVERNMENT IS ISSUING TO FCA US LLC AND DECIDED TO SEND YOU MY PROBLEM WITH THE STEERING ON OUR 2012 DODGE RAM 2500 DIESEL 4X4.