NHTSA Complaint #10744291 — 2008 CHRYSLER 300

2008 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION MODULE RECALL REPAIRS. *SMD THE CONSUMER STATED SHORTLY AFTER RECEIVING A RECALL NOTICE, SHE BEGAN HAVING DIFFICULTY STARTING THE VEHICLE. THE DEALER INFORMED THE CONSUMER THE PARTS WERE NOT AVAILABLE. IN FEBRUARY 2015, THE VEHICLE DID NOT START AT ALL. THE VEHICLE WAS REPAIRED BY A THIRD PARTY COMPANY. THE IGNITION MODULE WAS REPLACED, WHICH WAS THE PART THAT WAS BEING RECALLED. CHRYSLER ASSURED THE CONSUMER, SHE WOULD RECEIVE REIMBURSEMENT. WHEN THE CONSUMER CALLED BACK, SHE WAS INFORMED HER CASE WAS CLOSED, EVEN THOUGH ALL THE NECESSARY PAPERWORK WAS IN ORDER. CHRYSLER RE-OPENED THE CASE AND INFORMED THE CONSUMER HER CLAIM WOULD BE PROCESSED. THE CONSUMER STATED SHE CONTINUED TO GET THE RUN-A-AROUND. *JB