NHTSA Complaint #10743993 — 2005 DODGE DURANGO

WHILE FILLING THE FUEL TANK, WHEN THE PUMP KICKS OFF FUEL SPITS BACK OUT OF THE FUEL TANK ON THE GROUND, THE VEHICLE, AND ME (IF I AM STANDING CLOSE). I HAVE FOUND NUMEROUS COMPLAINTS AND CONVERSATIONS ON THE INTERNET REGARDING THIS PROBLEM. SOME ARE REFERENCED BELOW: NHTSA INVESTIGATION #RQ08005 LED TO RECALL #09V003000 NHTSA REFERENCE #10051769: TSB #SB-14-002-13; CUSTOMER SATISFACTION CAMPAIGN #CSC-10051769-3696 WARRANTY BULLETIN #D-13-09: SUBJECT: (X48) FUEL TANK INLET CHECK VALVE (FUEL FILLER TUBE) PURPOSE OF BULLETIN: TO ANNOUNCE AN EXTENDED WARRANTY ON THE FUEL TANK INLET CHECK VALVE ON 2005-2006 DODGE DURANGO VEHICLES STATING: "THIS WARRANTY EXTENSION COVERAGE IS UNLIMITED TIME AND MILES." I TOOK MY VEHICLE TO BENCHMARK-CHRYSLER-DODGE-JEEP-RAM, 1313 GRANTS MILL WAY, BIRMINGHAM, ALABAMA 35210, (205) 957-1313 FOR THIS PROBLEM. THEY ADVISED ME UP FRONT THAT I WOULD BE CHARGED $105 TO DIAGNOSE THE VEHICLE, BUT THAT I WOULD BE REIMBURSED IF THE PROBLEM WAS COVERED UNDER ANY RECALLS OR WARRANTIES. AFTER THE DIAGNOSIS THEY SAID THEY NEEDED TO START BY REPLACING THE FILLER NECK AND IF THAT DOES NOT FIX THE PROBLEM THEY WOULD NEED TO REPLACE THE FUEL TANK. THEY SAID THIS WOULD NOT BE COVERED UNDER THE LIFETIME WARRANTY NOR THE RECALL FOR THIS PROBLEM. AFTER LEAVING BENCHMARK I HAD TO FILL UP THE VEHICLE AND I VIDEOED THE FUEL SPIT-BACK WHEN THE PUMP SHUT OFF. I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE AND IT IS DOCUMENTED THAT THEY HAVE ACKNOWLEDGED THAT THIS YEAR AND MODEL VEHICLE HAS A PROBLEM, BUT THEY DO NOT WANT TO TAKE RESPONSIBILITY FOR CORRECTING THE PROBLEM.