NHTSA Complaint #10743899 — 2014 JEEP GRAND CHEROKEE

EVENT OCCURRED DECEMBER 22, 2014. AFTER MULTIPLE MONTHLY CHECK ENGINE LIGHTS AND "REPLACE" OF THE COMPUTER, THE VEHICLE INFORMATION CENTER GAVE A WARNING OF "INCORRECT DEF DETECTED." (ONLY MOPAR DEF HAD BEEN USED). WITHIN 10 MILES THE VIC WARNING STATED "VEHICLE WILL NOT RESTART IN 200 MILES." RETURN TO THE DEALER AGAIN AFTER THE PREVIOUS VISIT 3 DAYS PRIOR TO "REFLASH" THE COMPUTER INDICATED A RECENT TSB FOR REPLACEMENT OF THE CATALYTIC CONVERTER. I ALSO HAD THEM CHECK THE DEF PUMP AND NOZZLE WHICH WAS CLOGGED WITH CRYSTALLIZED DEF. AFTER TWO WEEKS OF WAITING WITH THEM NOT ABLE TO FIND A CATALYTIC CONVERTER AND NEW OXYGEN SENSOR I WAS FORCED TO TRADE THE VEHICLE AT A LOSS. (CHRYSLER WOULD NOT OFFER ANY HELP ON THE TRADE). UPDATE 9/15/15*CW ON JUNE 7, 2014 THE TRACTION CONTROL LIGHT ILLUMINATED, THE STEERING SENSOR SHORTED OUT. ON AUGUST 12, 2014, THE CHECK ENGINE LIGHT ILLUMINATED AND THE PCM SOFTWARE WAS UPDATED. ON AUGUST 14, 2015, THE CLOCKSPRING WAS REPLACED. THE ENGINE LIGHT ILLUMINATED SEVERAL MORE TIMES. THE CATALYTIC CONVERTER WAS REPLACED. UPDATED 10/01/15*JB UPDATED 12/23/15.*JB