NHTSA Complaint #10735820 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10735820
Vehicle	2012 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	July 20, 2015
Date Filed	July 22, 2015
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THIS CAR IS RELATIVELY NEW. ALL OF A SUDDEN AND WITH ANY NOTICE, BOTH DOORS ON THE DRIVER SIDE STOPPED WORKING PROPERLY. THEY CLOSE BUT DO NOT LOCK. I HAVE HAD TO DRIVE THE CAR WITH THE DOORS TIED AS THE FORD DEALERSHIP WANTS TO CHARGE ME A LARGE AMOUNT OF MONEY TO REPAIR THE SITUATION. THIS IS A MAJOR SAFETY ISSUE. I CONTACTED THE FORD DEALERSHIP AND THE FORD MOTOR COMPANY. I WAS TOLD THAT THEY ARE NOT RESPONSIBLE FOR THE PROBLEM AND THAT I HAD TO REPAIR THE CAR MYSELF. VERY IRRESPONSIBLE BECAUSE THEY HAVE RECALLED THE FIESTA AND THE FUSION FOR EXACTLY THE SAME PROBLEM.

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