NHTSA Complaint #10735488 — 2012 VOLKSWAGEN ROUTAN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10735488
Vehicle	2012 VOLKSWAGEN ROUTAN
Component	SERVICE BRAKES
Date of Incident	July 21, 2015
Date Filed	July 21, 2015
Mileage	19,563 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

VEHICLE SHUDDERS VIOLENTLY ON STOPPING FROM VARIETY OF SPEEDS. THIS IS FELT IN THE BRAKE PEDDLE, STEERING COLUMN, STEERING WHEEL. VEHICLE SHAKES FRONT TO BACK AND SIDE TO SIDE ON BRAKING. VEHICLE STILL APPEARS TO BRAKE ADEQUATELY, THOUGH SOMETHING IS DEFINITELY WRONG WITH THE BRAKING SYSTEM, DOESN'T SEEM SAFE. VEHICLE IS DRIVEN LIGHTLY IN A VARIETY OF CONDITIONS, CARRYING PASSENGERS (KIDS). WE CURRENTLY HAVE A CASE OPEN WITH VOLKSWAGEN AND THEY AND THE DEALER ARE BOTH SAYING IT IS LIKELY A WEAR ITEM AND NOT COVERED UNDER WARRANTY; THIS ON A VEHICLE WITH LESS THAN 20K MILES ON IT. ALSO OF NOTE IS THE VAN IS MANUFACTURED BY CHRYSLER AND THEY EXTENDED BRAKE WARRANTY FOR 3/36 DUE TO KNOWN AND LONG STANDING ISSUE WITH BRAKES.

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