NHTSA Complaint #10735375 — 2012 CHRYSLER 300

AROUND 3 WEEKS AGO. MY ESC LIGHT CAME ON I WASN'T SURE EXACTLY WHAT IT WAS AT FIRST. I DID A SEARCH ON THE INTERNET AND NOTICED THAT THERE WAS INFORMATION ABOUT A RECALL REGARDING ESC LIGHT. SO I CALLED THE RECALL PHONE NUMBER AND THEY CHECKED WITH THE GLENDALE CHRYSLER AND SET ME UP A APPOINTMENT FOR ONE WEEK LATER AT 9AM. THE DAY I WENT TO THE GLENDALE LOCATION WHEN I ARRIVED I WENT UP AND SPOKE WITH THE PERSON WHO WAS HANDLING MY SITUATION. I THOUGHT BEING THAT I HAD THE 9AM APPOINTMENT AND I WAITED ONE WEEK I WOULD BE THE FIRST PRIORITY. INSTEAD SEVERAL PEOPLE WENT AHEAD OF ME AND THEY DIDN'T EVEN LOOK AT MY CAR TILL 1PM. AT THE END OF EVERYTHING I WAS TOLD I WOULD HAVE TO PAY TO GET THIS PROBLEM FIXED. I FELT AS IF THEY WAS NOT REALLY TRYING TO HELP ME AND TRIED TO COME UP WITH ANOTHER REASON WHY THE LIGHT WAS ON. SO I WENT HOME AND CALLED THE RECALL NUMBER BACK AND EXPLAINED TO THEM I WASN'T COMFORTABLE WITH THE SITUATION. SO THEY CALLED THE DOWNTOWN LA LOCATION AND THEY SAID THEY DON'T HAVE THE PART AND THEY CANT ORDER THE PART. THE REPRESENTATIVE THEN CALLED THE INGLEWOOD LOCATION AND THEY SAID THEY WOULD FORWARD THE INFORMATION TO THE SUPERVISOR AND SOMEONE WOULD GET BACK IN A COUPLE OF DAYS. THAT CALL WAS MADE ON WED JULY 15TH AND AS OF TODAY JULY 20TH I HAVE NOT HEARD ANYTHING. FROM WHAT I UNDERSTAND THIS LIGHT COMING ON CAN CAUSE LOSS OF CONTROL OF THE VEHICLE AND I CANT GET ANY HELP WITH FIXING THIS SITUATION.