NHTSA Complaint #10734856 — 2009 TOYOTA MATRIX

MY PASSENGER WINDOW STOPPED WORKING ( MY WINDOW IS HALF WAY OPEN) WHILE DRIVING IN 108 DEGREES WEATHER ( I LIVE IN YUMA AZ... THE HOTTEST CITY IN THE UNITED STATES). THE NEXT DAY I WENT TO TOYOTA DEALER IN YUMA AZ AND THEY TOLD ME TO COME BACK THE NEXT DAY BECAUSE THEY DIDNT HAVE A TECHNICIAN AVAILABLE, IT WAS AROUND 3:00 PM. THE NEXT DAY I STOPPED BY RIGHT AFTER WORK 3:00PM (WEATHER 108 DEGREES). EVERYTHING IS GOING FINE, I DROPPED OFF THE VEHICLE AND THE SERVICE REPRESENTATIVE TELLS ME THAT HE DOESNT KNOW HOW LONG ITS GOING TO TAKE. 3:45PM HE CALLED AND ADVISED MY CAR WILL BE READY BEFORE 5:30PM, I WAS HAPPY. AT 4:00PM HE CALLED AGAIN AND TELLS ME THEY DONT HAVE THE PART TO FIX MY CAR, I WAS MAD. AT 5:00PM I WENT BACK TO TOYOTA DEALER TO PICK UP MY CAR AND ASKED THE SERVICE REPRESENTATIVE TO PLEASE ADVISE THE TECHNICIAN CLOSE UP THE WINDOW UP BECAUSE OF THE EXTREME HOT WEATHER, THE REPRESENTATIVE SAID IT WASNT POSSIBLE. SO I GET IN MY CAR AND I STARTED IT AND I NOTICED MY CAR WAS SHAKING (REALLY BAD), SOMETHING IT WASNT DOING BEFORE. I PUT IT ON DRIVE BUT IT STARTED SHAKING EVEN MORE SO I CALLED THE SERVICE REPRESENTATIVE AND TOLD HIM ABOUT IT, HE SAID TO COME BACK. THE TECHNICIAN CHECKED IT AND THEY SAID IT WAS SOMETHING ABOUT THE BATTERY AND THE COMPUTER BEING DISCONNECTED AND NEEDED A RESET, I REALLY DONT KNOW BUT WHY THEY WERE GOING TO LET ME DRIVE OFF WITH MY CAR LIKE THAT? ITS UNSAFE. AFTER I WAITED ANOTHER HOUR I WAS FINALLY OUT OF THERE AND THEY TOLD ME TO COME BACK AGAIN THE NEXT DAY. SO TODAY JULY 17 AT 11:00AM THE SERVICE REPRESENTATIVE CALLED AND TOLD ME THE PART TO FIX MY CAR WASNT IN AND IT WASNT DOING TO BE IN UNTIL MONDAY...I AM VERY UPSET WITH THE DEALERSHIP SERVICE, AND THEY ARE NOT RESOLVING THE PROBLEM, IM CONCERN ABOUT MY SAFETY DUE TO THE EXTREME HEAT (SAND STORMS) AND VEHICLE THEFT.