NHTSA Complaint #11078796 — 2009 TOYOTA MATRIX AIR BAGS

Complaint Details

ODI Number	11078796
Vehicle	2009 TOYOTA MATRIX
Component	AIR BAGS
Date of Incident	February 1, 2018
Date Filed	March 12, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

"TAKATA RECALL" WE RECEIVED OUR RECALL NOTICE LETTER AND IMMEDIATELY CONTACTED OUR LOCAL AUTHORISED TOYOTA IN RHINELANDER WI AND WERE TOLD IT WOULD TAKE A FEW WEEKS FOR THE REPLACEMENT PARTS TO ARRIVE. AFTER NOT HEARING FROM THEM IN THAT TIME WE PHONED AGAIN, AND AFTER ONCE AGAIN GIVING OUR VIN AND INFORMATION , WE WERE TOLD WHO EVER TOOK THE CALL HAD NOT SUBMITTED THE ORDER . SO ONCE AGAIN WE ARE TOLD IT'S ON BACKORDER AND THEY WILL CONTACT US WHEN IT COMES IN SO THEY CAN SET UP A APPOINTMENT TIME TO FIX IT. THE RECALL NOTICE RECOMMENDED NOT HAVING A OCCUPANT IN THE FRONT PASSENGER SEAT. WE SHOULD BE PROVIDED WITH A SAFE VEHICLE BY TOYOTA TO USE WITH THE LENGTH OF TIME THIS IS TAKING UNTIL THIS IS FIXED.

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