NHTSA Complaint #10734335 — 2011 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10734335
Vehicle 2011 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage 58,586 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

CERTIFIED PRE-OWNED 2011 FORD EDGE LIMITED AWD. PURCHASED IN NOV. 2014. ON MONDAY, JUNE 8, 2015 AS I WAS DRIVING AT 55 MPH, A LIGHT CAME ON ON THE LEFT HAND SIDE OF THE INSTRUMENT PANEL. THE LIGHT SAID "AWD OFF" AND HAD A LITTLE WRENCH SYMBOL ON IT. THE CAR ABRUPTLY LOST POWER AND I JUST COASTED OUT OF THE WAY OF TRAFFIC AND ONTO THE SIDE OF THE ROAD BECAUSE THERE WAS NO SHOULDER. I TRIED TO PRESS THE GAS PEDAL BUT NOTHING HAPPENED--THERE WAS NO ACCELERATION. MY VEHICLE ESSENTIALLY "DIED" WITHOUT WARNING IN TRAFFIC. WEATHER CONDITIONS WERE SUNNY ABOUT 85 DEGREES. THE RADIO AND AC WORKED, BUT THE GAS PEDAL DID NOT. THE VEHICLE SOUNDED LIKE IT WAS GOING TO STALL OUT AND WAS SPUTTERING AS I COASTED. I PUT THE VEHICLE IN "PARK" AND TURNED THE VEHICLE OFF. I WAITED SEVERAL MINUTES AND RESTARTED THE VEHICLE. VEHICLE SEEMED TO WORK OK AND NO WARNING LIGHTS CAME BACK ON AFTERWARDS. I CALLED THE DEALERSHIP AND ARRANGED FOR ME TO HAVE MY CAR INSPECTED FOR THE CAUSE OF THIS MALFUNCTION. I PAID $111.30 FOR THE VEHICLE TO BE HOOKED TO A DIAGNOSTIC MACHINE BUT THE DEALERSHIP WAS UNABLE TO GET ANY "CODES" FROM A DIAGNOSTIC READING NOR COULD THE DEALER REPLICATE THE WARNING LIGHT TO COME ON. ON JUNE 24, 2015 THE SAME ISSUE HAPPENED AGAIN. I TOOK A PHOTO OF THE LIGHT ON THE DASH, SENT IT TO DEALERSHIP. THIRD TIME HAPPENED ON FRIDAY, JULY 10, 2015 AND I WAS ON THE HIGHWAY IN THE PASSING LANE AND HAD TO COAST ACROSS THE SLOW LANE TO GET OUT OF THE WAY OF TRAFFIC SO I WOULDN'T CAUSE AN ACCIDENT. AGAIN, I TOOK PHOTOS OF THE ODOMETER AND THE "AWD OFF" LIGHT AND SENT TO DEALERSHIP. DEALERSHIP SYS WITHOUT A CODE FROM DIAGNOSTIC MACHINE, THEY CAN'T TELL WHAT IS WRONG. FOURTH TIME HAPPEN LAST NIGHT, JULY 14, 2015. THIS IS A HUGE ISSUE AS FROM RESEARCHING ON THE INTERNET, A LOT OF OTHER FORD EDGE OWNERS EXPERIENCED THE SAME PROBLEM! PLEASE HELP! I FEEL LIKE I'M GETTING NO HELP!

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