NHTSA Complaint #10734222 — 2012 DODGE RAM 2500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10734222
Vehicle 2012 DODGE RAM 2500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 15,033 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

AFTER RECEIVING NOTIFICATION FROM DODGE THAT PARTS WERE AVAILABLE TO CORRECT THE DIESEL FUEL HEATER ELECTRICAL CONNECTOR (RECALL P65/NHTSA 14V-635) MY DODGE DEALER (RAIRDON DODGE, BELLINGHAM) TOLD ME THE PARTS FOR THE RECALL WERE ON BACK ORDER FROM DODGE. SUBSEQUENTLY THE CHECK ENGINE LIGHT CAME ON SHORTLY THEREAFTER AND WHEN DIAGNOSED THE PROBLEM WAS WITH THE OXYGEN SENSOR SYSTEM. ONCE AGAIN THE DEALER TOLD ME THAT THE REPAIR PARTS WERE ON BACK ORDER FROM DODGE AND THEY WOULD CALL WHEN THE PARTS ARRIVED, THIS WAS CLOSE TO A MONTH AGO AND IN THE MEANTIME THE TRUCK HAS BEEN PARKED AND NOT BEEN USED. I BELIEVE THAT THIS EXTENDED PERIOD WAITING FOR BACK ORDERED PARTS IS EXCESSIVE AND NEEDS TO BE RECTIFIED, ESPECIALLY WHEN DODGE INDICATED THAT THE PARTS FOR THE RECALL WERE AVAILABLE.

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