NHTSA Complaint #10733998 — 2014 JEEP CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10733998
Vehicle 2014 JEEP CHEROKEE
Component STEERING
Date of Incident
Date Filed
Mileage 6,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

WHEN TOWING THE 2014 JEEP CHEROKEE BEHIND MY RV AND DRIVING OVER ROUGH ROAD SURFACES, RUTTED ROAD SURFACES OR UNEVEN RAILROAD CROSSINGS, THE STEERING AXLE STARTS TO OSCILLATE AND SHAKES THE RV AND JEEP VIOLENTLY. THE ONLY WAY TO STOP THE OSCILLATION IS TO COME TO A COMPLETE STOP. THIS IS VERY UNSAFE WHEN OPERATING ON FREEWAYS OR STATE HIGHWAYS. I HAVE (1) HAD THE RV INSPECTED AND (2) PURCHASED A NEW TOW BAR WITH AN IMMOBILIZER KIT (FACTORY INSTALLED) AND HAD THE JEEP CHEROKEE (3) ALIGNED (COMPUTERIZED). I BELIEVE THAT THE PROBLEM IS CENTERED AROUND THE 2014 REDESIGNED MODEL IN WHICH JEEP UTILIZES A RACK AND PINION STEERING SYSTEM THAT PERMITS THE STEERING AXLE TO OSCILLATE WHILE BEING TOWED IN ALL WHEEL NEUTRAL. THE 2014 JEEP CHEROKEE IS THE 3RD JEEP THAT I HAVE TOWED BEHIND A RV. THE PRIOR JEEPS WERE BOTH JEEP GRAND CHEROKEES (2007 AND 2012) AND I NEVER EXPERIENCED THIS PROBLEM WITH EITHER ONE. THE OSCILLATING PROBLEM BEGAN WITH THE REDESIGNED 2014 MODEL. I HAVE HAD THE JEEP INSPECTED AT SEVERAL JEEP DEALERSHIPS AND HAVE BEEN TOLD THAT THEY CAN NOT DUPLICATE THE CONCERN AND COULD NOT FIND A CAUSE OF THE CONCERN BY ROAD TESTING THE JEEP. THE ROAD TEST ULTILIZED CONSISTED OF TEST DRIVING THE JEEP. THE OSCILLATING ISSUE IS NOT WHILE "DRIVING" THE JEEP - IT IS WHILE "TOWING" THE JEEP IN ALL WHEEL NEUTRAL.

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