NHTSA Complaint #10733699 — 2011 FORD FOCUS STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10733699
Vehicle	2011 FORD FOCUS
Component	STRUCTURE:BODY:DOOR
Date of Incident	March 31, 2015
Date Filed	July 13, 2015
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO UNLOCK UNTIL AFTER SEVERAL ATTEMPTS. THE CONTACT CONTINUED TO LOCK AND UNLOCK THE DOORS UNTIL ONE OF THE DOORS UNLOCKED. THE FAILURE RECURRED ON SEVERAL OCCASIONS WITH ALL FOUR DOORS. THE CONTACT MENTIONED THAT THE WINDOW WAS ROLLED DOWN AND SHE WAS STILL UNABLE TO OPEN THE DOOR FROM THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

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