NHTSA Complaint #10733421 — 2010 BUICK ENCLAVE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 10733421
Vehicle 2010 BUICK ENCLAVE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 20,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

MY 2010 BUICK ENCLAVE HAVE WHAT IS BEING DESCRIBED BY MECHANICS AS A DESIGN DEFECT IN THE HIGH PRESSURE HOSE VALVE FOR THE AIR-CONDITIONER. I FIRST COMPLAINT ABOUT IT TO BUICK BACK IN AUGUST OF 2013 WHEN MY AIR CONDITIONER FAILED TO WORK AT THE TIME MY VEHICLE HAD 24,273 MILES. AFTER COMPLAINING TO THE DEAL HOW WANTED $260.00 OR SO TO CHECK THE PROBLEM I CALLED THE BUICK CUSTOMER SERVICE THEY WERE HELPFUL IN WAIVING THE DIAGNOSTIC FEE FOR WHAT WAS COMMON KNOWLEDGE THAT "HIGH PRESSURE HOSE LEAKS AT COMPRESSOR" YET AT THE TIME THEY NEVER ACKNOWLEDGE IT. IN GOOD FAITH, AND BECAUSE I WAS A "VALUE CUSTOMER" I WAS GIVEN AND APPOINTMENT TO HAVE THE DEALER LOOK AT THE PROBLEM WITH OUT CHARGE. I MUST GIVE BUICK CREDIT FOR THIS AS IT IS GOOD CUSTOMER SERVICE. THE DEALER WANTED $585.13 TO REPAIR THE "DESIGNED DEFECT" OF THE HOSE AFTER THE TEST. YET, IT WAS COMMON KNOWLEDGE WHAT CAUSED THE PROBLEM IS BASED ON DESIGNED DEFECT AS I WAS TOLD. NEEDLESS TO MENTION THAT THE "AIR CONDITIONER" LEAKED INSIDE THE CAR CABIN FROM ANOTHER COMMON PROBLEM WITH THE AIR CONDITIONER. IT IS ALL OVER THE INTERNET DATING BACK TO A FEW YEARS AND SEVERAL MODELS. OKAY BUICK FIX THE PROBLEM WITHOUT CHARGE BUT IT LEAK AFTER THE REPAIRS THIS YEAR. THEREFORE, IT IS OF MY OPTION THAT THE PROBLEM IS A DEFECT ON THE DESIGNED AND WHEN MY AIR CONDITIONER IS ON IN LONG TRIPS IT HAS LEAKED. WHAT THEY DID WAS JUST REPLACE THE PART WITH ANOTHER SIMILAR EFFECT OF PART THAT WOULD EVENTUALLY REALLY. MY MAY SAY "THEY JUST REPAINTED THE RUSH BUT DID NOT FIX THE CAUSE OF THE PROBLEM". I PAID TO FIX THE HIGH PRESSURE HOSE FROM SOME $450.00 AND SINCE MY AIR CONDITIONER IS ON THE LEAK HAS "AWOKEN" OR THE RUSH REAPPEARED AS ONE MAY SAY. BUICK SHOULD RECALL THESE PROBLEM AND FIND A CURE FOR THE DEFECT. HOW MANY COMPLAINTS ARE NEED TO RECALL A DEFECT

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