NHTSA Complaint #10732160 — 2008 CHRYSLER 300

ON APRIL 7, 2015 I HAD TROUBLE STARTING MY CAR. I THOUGHT IT WAS THE STARTER AND TOOK THE CAR TO MY LOCAL SERVICE STATION WHERE MY CAR "DIED". THEY EVALUATED THE CAR AND TOLD ME IT WAS THE KEY AND WINS COMPONENT. ON APRIL 8, THE SERVICE STATION MANAGER CALLED ME TO SAY THAT THE LOCAL CHRYSLER DEALERSHIP DID NOT KNOW WHEN THEY WOULD BE ABLE TO GET THE PART, SO I RENTED A CAR. ON APRIL 17, I WAS ADVISED TO CALL CHRYSLER CUSTOMER SERVICE. I NOW HAD A CASE NUMBER AND WAS TOLD MY ISSUE WOULD BE EXPEDITED BUT THE PART WAS NOT AVAILABLE IN THE USA. ON APRIL 27, I WROTE TO THE PRESIDENT AND VP OF CHRYSLER CORPORATION ASKING FOR THEIR HELP. ON MAY 6, I RECEIVED A CALL FROM MIKE AT CORPORATE HEADQUARTERS SAYING THE PART WOULD BE HERE ON MAY 13 (IT WASN'T) AND CHRYSLER WOULD PAY FOR MY CAR RENTAL (WHICH THEY DID). ON MAY 26, I WAS TOLD THAT THE KEYS WERE IN BUT NOT THE WINS COMPONENT - THAT MIGHT NOT BE READY UNTIL JULY. LATER THAT DAY, MY CAR WAS FIXED !! BUT WITH JEEP PARTS. IT COST ME OVER $1200; THE TRUNK DOESN'T OPEN WITH THE KEY; THE TIRE LIGHT REMAINS ON AT ALL TIMES AND THE CHRYSLER PART IS STILL NOT AVAILABLE. AND I MAY HAVE TO PAY FOR THE REPAIR AGAIN ONCE THE RIGHT PART COMES IN!!!