NHTSA Complaint #10731920 — 2013 FORD FOCUS

FORD FOCUS S 2013 HORN WAS NOT WORKING STARTING IN APRIL 2015. CAR WAS PURCHASE NEW IN JULY 2013. IN MID APRIL HORN WAS WORKING AGAIN, BUT ONLY FOR ABOUT 3 DAYS. HORN WAS INOPERATIVE ENTIRE MONTH OF APRIL AND BEGAN WORKING AGAIN IN MID-MAY. ABOUT 3 WEEKS LATER, STARTING IN JUNE, HORN WAS AGAIN INOPERATIVE. CHECKED RELAY AND FUSE AND BOTH WORKED - RELAY "CLICKED" USING HORN BUTTON ON STEERING WHEEL AND WHEN KEY FOB LOCKED DOORS. DETERMINED HORN WAS FAULTY AND RELAY/FUSE NOT THE PROBLEM - CALLED DEALER FOR APPOINTMENT. DEALER CONFIRMED HORN WAS INOPERATIVE AND HAD TO ORDER A HORN WHICH REQUIRED THAT I COME BACK A SECOND TIME TO HAVE IT REPLACED. DEALER & SERVICE PERSONNEL WERE VERY COOPERATIVE AND I TOLD THEM THIS PROBLEM IS COMMON FOR FOCUS AND READ MANY POSTS ON THE INTERNET CONFIRMING THIS ISSUE.