NHTSA Complaint #10731442 — 2009 LEXUS RX

WATER PUMP FAILED WITHOUT ANY INDICATION OF FAILURE. I WAS GOING ON HIGHWAY AND ALL OF SUDDEN VSC LIGHT CAME UP . AFTER DRIVING A MILE ENGINE LIGHT CAME UP. SINCE NEXT EXIT WAS 3 MILES I DROVE THROUGH EXIST AND PULL CAR ON SAFE PARKING LOT. BY THE TIME I STOPPED VEHICLE, I SAW SMOKE COMING OUT OF ENGINE. I HAD TO CALL AAA AND GET IT TOWED TO LOCAL MECHANIC FOR PRIMARY DIAGNOSTIC BEFORE I TOWED IT OVER TO LEXUS DEALERSHIP 25 MILES AWAY. CALLED LEXUS DEALERSHIP BUT THEY REFUSED TO COVER UNDER LEXUS POWER TRAIN WARRANTY ( 72 MONTHS OR 70000 MILES ) JUST BECAUSE WARRANTY EXPIRED 3 MONTHS BACK EVEN THOUGH MILEAGE ARE STILL UNDER THE LIMIT. DEALERSHIP ASKED ME TALK TO LEXUS CUSTOMER SERVICE. I CALLED LEXUS CUSTOMER SERVICE AND EXPLAINED THE PROBLEM ASKING THEM TO PROVIDE GOODWILL WARRANTY COVERAGE. LITERALLY , THE WORST PEOPLE I DEALT WITH . THEY REFUSED TO TAKE ANY ACCOUNTABILITY OF ISSUE AND ASK ME TO GO AND GET IT REPAIRED. MY BASES FOR ASKING WARRANTY COVERAGE WAS DUE TO 1. CLOSE TO WARRANTY EXPIRATION DATE ( JUST OVER 3 MONTHS AND STILL UNDER MILEAGE 61,000) 2. FIRE HAZARD DUE TO FAILURE OF COOLANT PUMP WITHOUT ANY INDICATION. 3. REPUTATION OF LEXUS BEING RELIABLE AND DEPENDABLE CAR UPDATED 09/14/15*LJ