NHTSA Complaint #11302845 — 2009 LEXUS RX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11302845
Vehicle	2009 LEXUS RX
Component	ENGINE
Date of Incident	January 4, 2020
Date Filed	January 29, 2020
Mileage	148,365 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

RUBBER OIL COOLER LINE DEVELOPED A LEAK CAUSING LOSS OF MOST ENGINE OIL WITHIN A DAY. THIS IS A KNOWN DEFECT TO LEXUS WHO REPLACES THIS PART WITH A METAL PART. HOWEVER, LEXUS HAS GOTTEN AWAY WITH A LIMITED TIME EXTENDED WARRANTY WHEN THEY SHOULD BE REQUIRED TO RECALL ALL VEHICLES AND FIX THIS KNOWN DEFECT. TO FURTHER HARM THE CONSUMER, THEIR REPAIR BOOK TIME IS FIVE HOURS WHEN THE ACTUAL REPAIR TIME IS CLOSER TO ONE HOUR FOR ONE MECHANIC! MY REPAIR COSTS WERE CLOSE TO $1,000!!! LEXUS SHOULD BE REQUIRED TO RECALL ALL AFFECTED VEHICLES AND FIX THIS PART AT NO COST TO THE CONSUMER.

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