NHTSA Complaint #10731089 — 2013 FORD EXPLORER

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number 10731089
Vehicle 2013 FORD EXPLORER
Component ENGINE AND ENGINE COOLING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

MY CAR CONTINUES TO HAVE STINKY EXHAUST FUMES COMING INTO THE CABIN. WE HAVE THE RECYCLE SWITCH ON, BUT IT DOES NOTHING TO STOP THE FUMES FROM COMING IN. I HAVE TAKEN THIS CAR TO THE DEALER ON NUMBER OCCASIONS, BUT THEY NEVER WOULD ADMIT THAT THERE WAS A PROBLEM. IN FACT, THEY CLAIMED THAT THIS WAS HOW IT WORKED. I THEN CONTACTED FORD MOTOR COMPANY ON OTHER OCCASIONS, BUT WAS TOLD EACH TIME, THAT THERE WAS NO PROBLEM WITH THE SYSTEM. IT SEEMS TO ME THAT IF FUMES ARE COMING INTO THE CABIN OF THE CAR, IT IS NOT HEALTHY. IT'S AS IF FORD DOESN'T WANT TO ADMIT THEY HAVE A PROBLEM, OR THEIR NOSES ARE SO STOPPED UP THAT THEY CAN'T SMELL. FORD AND THEIR DEALERS ARE DISMISSING THE PROBLEM WHEN I KNOW THERE IS A PROBLEM. FORD NEEDS TO ADMIT THAT THIS PROBLEM IS NOT GOOD FOR THOSE OF US THAT HAVE TO LIVE WITH THE ROTTEN EGG SMELL IN OUR VEHICLES.

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