NHTSA Complaint #10730162 — 2013 FORD EXPLORER

I HAVE A FORD EXPLORER THAT WAS PART OF THE 14S06 RECALL. BEFORE I PURCHASED THE VEHICLE FROM A FORD DEALERSHIP IT WAS OWNED BY ENTERPRISE RENTAL, AFTER THEY TURNED THE CAR IN TRI COUNTY FORD SHOWS THEY PERFORMED THE RECALL ON THE VEHICLE IN 2014. THEY SAID THEY DID THE SOFTWARE DOWNLOAD ON THE EPS. I HAVE SINCE LOST STEERING ASSIST ON MY VEHICLE A NUMBER OF TIMES SO I DID SOME RESEARCH AND FOUND THIS RECALL ON MY VEHICLE. AFTER CALLING FORD THEY AUTHORIZED A LOCAL DEALER TO LOOK AT IF AND FIGURE OUT WHAT THE PROBLEM WAS AT NO CHARGE. THE FORD DEALERSHIP SAYS THAT THEY CAN NOT CONNECT TO THE STEERING GEAR AND THAT PER THE RECALL IT SHOULD BE REPLACED. FORD IS REFUSING TO COVER THE RECALL AND BECAUSE THEY SAY THAT THE RECALL HAS ALREADY BEEN DONE (SOFTWARE DOWNLOAD) AND AT THE TIME OF THE RECALL BEING PERFORMED THERE WERE NO DTC CODES SO THE DOWNLOAD SHOULD HAVE FIXED IT. IF IT WOULD HAVE SHOWED CODES AT THE TIME OF THE SOFTWARE DOWNLOAD THEY WOULD HAVE REPLACED THE STEERING GEAR AT THAT TIME. I FEEL THAT THIS SHOULD BE COVERED AS IT PART OF THE RECALL I HAVE ONLY OWNED THE CAR FOR LESS THAN 3 MONTHS AND THIS IS A DANGEROUS SITUATION. AFTER COMPLAINING TO FORD SAID THEY WOULD COVER 1/2 OF THE COST OF REPAIRS. BUT DUE TO THIS BEING A SAFETY RECALL I FEEL IT SHOULD BE COVERED 100%