NHTSA Complaint #10726659 — 2002 BMW X5

IN SEPTEMBER OF 2014 MY 2002 BMW X5 FRONT PASSENGER SIDE POWER WINDOW FAILED IN THE DOWN POSITION. UPON TAKING IT INTO MY ORIGINAL DEALER, IT WAS MANUALLY RAISED-CLOSED AND I HAD TO RETURN DAYS LATER FOR INSTALLATION OF A NEW "REGULATOR" AT A COST OF ABOUT $500. I WAS TOLD THIS PROBLEM WAS "UNUSUAL". NOW, NINE MONTHS LATER AND LESS THAN AN ADDITIONAL 5,000 MILES ON THIS VEHICLE (76,710) THE FRONT DRIVER SIDE WINDOW AND REAR PASSENGER SIDE WINDOW HAVE FAILED; THE FRONT MANUALLY TWEAKED INTO THE CLOSED POSITION AND THE REAR OPENING COVERED WITH CARDBOARD EXPOSED TO THE ELEMENTS AND THEFT WHILE THE SAME ORIGINAL DEALER AWAITS PARTS DELIVERY FOUR DAYS FROM NOW BEFORE SCHEDULED REPAIR...AT I EXPECT ANOTHER COST TO ME OF ABOUT $1000!...I HAVE REVIEWED THE MANY COMPLAINTS IN THIS SECTION ABOUT THIS SAME ISSUE!! TO WIT, IT WAS WELL SAID BY THIS ONE QUOTED HERE: "2002 BMW X5 WINDOW REGULATOR. CAR HAS 41K MILES AND ALREADY GOING ON 5TH WINDOW REGULATOR ISSUE. ALL FOUR WINDOW REGULATORS HAVE BEEN REPLACED AND THE ISSUE OCCURRED TWICE ON THE DRIVER'S SIDE WINDOW. I HAVE BEEN TOLD MULTIPLE EXPLANATIONS FROM THE DEALER INCLUDING LACK OR USE OR TOO MUCH USE BUT THIS ISSUE OCCURS ON ALL BMW MAKES AND MODELS. BMW STILL HAS NO SOLUTION THAT FIXES THIS ISSUE PERMANENTLY AND CHARGES $300 TO $600 FOR EACH WINDOW DEPENDING ON FRONT OR REAR. TOO MUCH TO PAY FOR A BAD DESIGN. *TR" I AGREE!!...IT IS TIME FOR A RECALL ON THIS ISSUE. NOW.....UPDATED 08/17/15 *BF UPDATED 08/20/15*JB