NHTSA Complaint #10726453 — 2009 DODGE JOURNEY

ATTEMPTED TO USED THE REMOTE TO UNLOCK THE DOORS BUT IT WOULD NOT WORK. CHANGED THE BATTERY STILL DID NOT WORK. HAD TO USE THE KEY TO UNLOCK THE DRIVER DOOR MANUALLY. ONCE IN THE DOOR LOCKS BUTTONS WOULD NOT UNLOCK THE OTHER DOORS. HAD TO OPEN FRONT PASSENGER DOOR MANUALLY FROM INSIDCHRE THE CAR. PULL UP THE DOOR LOCKS ON BOTH REAR DOORS IN ORDER FOR THE TO BE OPENED. ONCE THE CAR WAS ON WE NOTICED THE REAR WIPER BLADE DOES NOT WORK NOR DOES THE TRUNK OPEN. THERE IS NO MANUAL WAY TO OPEN THE TRUNK AT ALL. I'VE CHECKED THE MANUAL AND IT NEVER DESCRIBED THIS ISSUE. GOOGLED IT AND A LOT OF OTHERS HAS DESCRIBED THIS HAPPENING TO THEIR CAR BUT NO ONE CAN PIN POINT THE ISSUE. WE CHANGED THE FUSE THIS NOW ALLOWED THE DRIVER DOOR ONLY TO UNLOCK USING THE REMOTE, BUT WE STILL HAVE TO MANUALLY UNLOCK THE REAR DOORS TO OPEN THEM AND PULL THE HANDLE ON THE FRONT PASSENGER DOOR TO OPEN IT, AS IT CAN'T BE OPENED AT ALL FROM THE OUTSIDE. CHANGING THE FUSE DID NOT HAVE AN AFFECT ON THE REAR WIPER OR THE TRUNK. I'VE NEVER SEEN A VEHICLE WHERE THE TRUNK HAS NO OTHER WAY TO BE OPENED. THIS MADE IT VERY HARD TO GET TO THE HANDLE FOR THE SPARE TIRE. RECEIVED CALL FROM CUSTOMER SERVICE AFTER A FACEBOOK COMPLAINT AND THEY ADVISED WE NEEDED TO BRING IT IN TO THE DEALER SO THEY CAN FIGURE IT OUT. WE ARE SKEPTICAL BECAUSE A FEW MONTHS PRIOR TO THAT WE TOOK IT TO THE DEALER TO FIX A VERY BAD DRAG. WHEN YOU MAKE A LEFT HAND TURN THE CAR DRAGS AND GOES REALLY SLOW AND TAKES A FEW SECONDS TO GET BACK TO NORMAL SPEED. THE DEALER CHARGED US CLOSE TO $500 AND DID NOT FIX THE PROBLEM. THEY FIXED SOMETHING THAT DID NOT NEED FIXING AND TOLD US IF WAS FIXED WE HAD TO TURN AROUND NOT EVEN A MINUTE AFTER PULLING OFF THE LOT WITH IT TO ADVISE THEM IT WAS NOT FIXED. THEY WANTED TO KEEP CHARGING US FOR DIFFERENT THINGS BECAUSE THEY COULD NOT FIGURE OUT WHAT IT WAS. WE DECLINED BECAUSE NO MONEY FOR GUESSES.