NHTSA Complaint #10724925 — 2010 VOLKSWAGEN TIGUAN

IN FEBRUARY 2014, MY TIGUAN BEGAN STALLING WHEN I WOULD SLOW DOWN TO ENTER AN OFF OR ON RAMP. I WOULD SLOW DOWN, BUT WHEN I ATTEMPTED TO SPEED BACK UP, THE CAR WOULD BEGIN STALLING OUT, AT TIMES STALLING OUT COMPLETELY. I CHANGED FUEL, THINKING THAT MIGHT BE THE PROBLEM, BUT IT WASN'T. MY NEIGHBOR, WHO HAD JUST BOUGHT A 2014 TIGUAN, TOLD ME HE HAD RECEIVED A RECALL NOTICE REGARDING STALLING ISSUES INVOLVING THE FUEL PUMP IN ALL TIGUANS FROM 2009-2014. I GOOGLED THE RECALL, AND THEN MADE AN APPOINTMENT REGARDING THIS ISSUE, TAKING MY CAR IN ON MAY 5, 2014 AT HALLMARK VOLKSWAGON, BAKERS BRIDGE RD IN FRANKLIN, TN. THE SERVICE DEPARTMENT, ACCORDING TO MY PAPERWORK, STATES THEY "REPLACED TRANSFER PUMP IN TANK ON DRIVER SIDE THEN TEST DROVE. FOUND FUEL PRESSURE STILL LOW. REPLACED IN TANK FUEL PUMP (PASSENGER SIDE) THEN RECHECKED. FUEL PRESSURES OK AND NO LONGER STALLS." SINCE THAT SERVICE DATE, MY TIGUAN HAS BEEN BACK TO BE SERVICED SEVERAL TIMES, FOR CONTINUED STALLING ISSUES, AND TO DATE, HAS NOT BEEN RESOLVED. THE STALLING NOW OCCURS AT DIFFERENT TIMES AND MORE FREQUENTLY. THE "SAFETY ISSUE" REGARDING THE STALLING IS A SERIOUS ONE, IN THAT WHEN MY TIGUAN BEGINS STALLING OUT, MY FOOT IS ON THE GAS PEDAL AND NOT THE BRAKE, RESULTING IN THE DRIVER BEHIND ME NOT KNOWING THAT I AM EITHER SLOWING DOWN OR COMING TO A STOP. I HAVE COME VERY CLOSE TO BEING REAR-ENDED ON NUMEROUS OCCASIONS DUE TO THIS ISSUE, AND IT IS ONLY A MATTER OF TIME, BEFORE I DO GET REAR-ENDED, AND THE LIKELIHOOD OF IT BEING ON A HIGHWAY BY A SEMI TRUCK IS VERY GOOD, AS I DRIVE TO CINCINNATI OFTEN TO SEE MY CARDIOLOGIST FOR HEART ISSUES. I LEAVE AGAIN IN 2 DAYS FOR HEART SURGERY IN CINCINNATI...I HAVE 3 THINGS TO FEAR: 1) GETTING THERE SAFELY 2) SURVIVING HEART SURGERY 3) GETTING BACK SAFELY ...THE STRESS OF DRIVING A CAR THAT MAY, OR MAY NOT, STALL OUT, IS NOT GOOD FOR MY HEART!