NHTSA Complaint #10723629 — 2011 FORD EDGE

MY SAFETY ISSUE IS WITH MY FORD EDGE 2011 DOOR AJAR SENSOR. IT'S GOTTEN WORSE IN THE PAST COUPLE OF MONTHS. THE DOORS STAY UNLOCK, DASH BOARD WARNING DISPLAY KEEPS POPPING UP, DOOR DISPLAY STAYS LIT AND THE INTERIOR LIGHT STAYS ON WHICH IS HAZARDOUS AT NIGHT. FORD HAS HAD THIS PROBLEM WITH MANY OF IT'S VEHICLES FOR A LONG TIME BUT DOES NOT SEEM TO BE VERY INTERESTED IN FIXING IT OR RECALLING. I CALLED FORD CUSTOMER SERVICE DIVISION AND SPOKE TO ANGELA KEEVIS (REGIONAL CUSTOMER SERVICE MANAGER) TO HAVE FORD HANDLE THIS ISSUE AS A RE-CALL B/C MANY OF THE EDGE MODELS ARE HAVING THIS ISSUE. SHE CONFIRMED THAT THERE ARE NO RECALLS AT THIS TIME AND THAT FORD WILL NOT BE ABLE TO HELP OUT TO REIMBURSE THE COST OF THE FIX EITHER AND SHE WAS SORRY AT THIS TIME. THE ONLY THING SHE TOLD ME IS TO PUT MY COMPLAIN ONLINE. THE ONLY THING THAT THEY COULD DO IS CALL YOU BACK AFTER YOU HAD SETUP AN APPOINTMENT WITH YOUR DEALER TO HAVE IT FIXED AND TO MAKE SURE IT ALL WENT WELL. I DO HOPE FORD WILL TAKE THIS ISSUE SERIOUS AND HAVE A RECALL DONE B/C THIS ISSUE COULD OCCUR AT ANY TIME. AGAIN SAFETY ISSUES ARE DOORS BEING UNLOCKED WHILE DRIVING AND INTERIOR LIGHTS STAYS ON AND IT COULD BE HAZARDOUS WHEN TRYING TO DRIVE AT NIGHT. DOES FORD NEED TO HAVE A FATAL ACCIDENT BEFORE THEY COULD RECALL A KNOWN ISSUE????????