NHTSA Complaint #10722129 — 2015 JEEP CHEROKEE

4/3/15 TRANSMISSION RECALL WORK COMPLETED. 4/25/15 CAR WOULD NOT SHIFT PROPERLY. EMAIL OF NOTIFICATION FROM JEEP AT TIME LIGHT CAME ON READ: MALFUNCTION INDICATOR LIGHT INDICATES YOUR VEHICLE NEEDS SERVICE, PROLONGED DRIVING COULD CAUSE DAMAGE TO THE ENGINE CONTROL SYSTEM. CAR TAKEN TO LOCAL DEALER 4/25/15-5/8/15 TRANSMISSION REPLACED. 5/13/15-5/15/15 NO POWER STEERING, ABS AND NO 4 WHEEL DRIVE AVAILABLE DASHBOARD LIGHTS ON. NO EMAIL FROM JEEP STATING LIGHTS ON. EMAIL FROM JEEP HAD BEEN AUTOMATICALLY SENT AT TIME ENGINE LIGHT WAS ACTIVATED. WHEN SERVICE PERSON WAS INFORMED HE SAID IT WAS BECAUSE BATTERY HAD BEEN DISCONNECTED FOR TRANSMISSION WORK AND I'D HAVE TO RELOAD APP. SERVICE CENTER STATES NO HISTORY OF DASHBOARD LIGHTS ON BUT DID HAVE HISTORY OF A LOSS OF COMMUNICATION. THIS IS WHY THE CAR HAD STOPPED EMAIL NOTIFICATION TO ME. THE CAR NO LONGER IS COMMUNICATING WITH IT'S PROGRAMMED COMPUTERIZED PARTS IE; IT'S DOING WHATEVER IT WANTS. 5/14/2015 CONTACTED JEEP GIVEN CASE MNGR[XXX]CONTACT NUMBER 1-800-763-8422 EXT [XXX], EMAIL [email protected] CASE#[XXX]. [XXX] INFORMED ME HE WOULD SEND CASE IN FOR REVIEW. 5/19/15 ABS AND TRACTION CONTROL DASHBOARD LIGHTS ON. PICTURES TAKEN OF DASHBOARD WITH LIGHTS ON BECAUSE OF HISTORY OF LOSS OF COMMUNICATION INDICATED. CAR NO LONGER RECORDING DASHBOARD LIGHTS ON AND SERVICE DEPARTMENT KEEPS TELLING ME NO LIGHT INDICATOR ON. 5/20/2015 SENSOR REPLACED. 5/20/2015 CALL TO CASE MNGR NO ANSWER OR CALL BACK FROM CASEMNGR. 5/22/2015 ABS AND TRACTION CONTROL DASHBOARD LIGHT ON. JEEP EMAILED ME AT TIME OF DASHBOARD LIGHT ON. I DID NOT RELOAD APP AS INSTRUCTED. CAR STARTED COMMUNICATING AGAIN ON IT'S OWN. 5/22/2015 JEEP INFORMED ME NO REFUND, NO REPLACEMENT. THEY WANT TO CONTINUE TO FIX IT. THIS CAR IS NOT SAFE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR