NHTSA Complaint #10721893 — 2013 FORD EXPLORER

ON SEVERAL OCCASIONS WE HAD NOTICED DIFFICULTY STEERING IN OUR 2013 FORD EXPLORER. ON NOV 18, 2014 THIS PROBLEM NEARLY CAUSED A CRASH, PROMPTING US TO TAKE IT TO OUR DEALERSHIP PRIOR TO A LENGTHY THANKSGIVING TRIP. OUR DEALERSHIP WENT THROUGH MULTIPLE SYSTEMS CHECKS WITH NO RESOLVE. THEY CONTACTED THEIR REPRESENTATIVE FOR FURTHER INSTRUCTION. THE VEHICLE REMAINED AT THE DEALERSHIP FROM NOV 24,2014 UNTIL THE DEALER DECIDED TO PURCHASE IT FROM US MARCH 6, 2015. WE FILED A COMPLAINT WITH FORD 12/19/14 CASE # CAS-5717020 AND THE BBB 12/11/15 CASE # FRD15122601. FORD MAINTAINED THERE WAS NOTHING WRONG WITH THE VEHICLE, YET MADE OVER 7 ATTEMPTS TO FIX IT. THEY FURTHER STATED THAT WE CHOSE NOT TO RETRIEVE THE VEHICLE - BUT EACH TIME FORD SAID IT WAS FIXED AND WE WENT TO GET IT - THE DEALER INSISTED IT WAS NOT SAFE. THE DEALER FINALLY PURCHASED IT FROM US JUST TO GET US OUT OF IT AND PRESERVE OUR RELATIONSHIP. WE ARE CONCERNED THAT THE VEHICLE IS STILL IN SERVICE. WE WERE MADE TO FEEL STUPID REGARDING THE COMPLAINT. AND WE ARE OUT SEVERAL THOUSAND DOLLARS! SEEING THIS MOST RECENT RECALL REGARDING A STEERING PROBLEM THAT FORD WAS AWARE OF IN JUNE 2014 MAKES ME ANGRY AND SICK THAT THE VEHICLE COULD HAVE KILLED US, AND IS LIKELY OUT THERE WITH A LESS EXPERIENCED DRIVER WHOSE LIFE AND THE LIVES OF THOSE AROUND THEM ARE IN DANGER!! I HAVE ALL THE INFORMATION REGARDING THIS VEHICLE, AND IT CAN ALSO BE FOLLOWED THROUGH THE CASE NUMBERS. PLEASE HELP US GET THIS CAR OFF THE ROAD!! MY HUSBAND IS IN LAW ENFORCEMENT, HE IS A CHIEF OF POLICE, A SENIOR INSTRUCTOR, SPECIALIZED IN SPEED DETECTION AND DRIVER TRAINING, AND PURSUIT TACTICS TRAINING (PIT). THIS WAS PURCHASED AS A FAMILY TRAVEL VEHICLE, IT SHOULD NOT REQUIRE SOMEONE WITH SPECIALIZED DRIVER TRAINING TO HANDLE.