NHTSA Complaint #10716640 — 2006 TOYOTA RAV4

WHEN MY CAR HAD JUST UNDER 100K MILES ON IT I STARTED EXPERIENCING THE FOLLOWING OIL USAGE LEVELS: TWO OIL CHANGES AGO THE OIL LIGHT CAME ON BETWEEN OIL CHANGES; OIL DID NOT REGISTER ON THE DIPSTICK AND IT TOOK APPROXIMATELY 4 QUARTS OF OIL BEFORE OIL EVEN REGISTERED ON THE DIPSTICK. ONE OIL CHANGE AGO I CHECKED THE OIL AFTER APPROXIMATELY 2K MILES AND OIL DID NOT REGISTER ON THE DIPSTICK. IT TOOK APPROXIMATELY 3 QUARTS OF OIL BEFORE OIL REGISTERED ABOVE THE LOWEST MARKING ON THE DIPSTICK. I RECEIVED TOYOTAS WARRANTY EXTENSION NOTICE AND SCHEDULED THE EXCESSIVE OIL USAGE TEST. ON MARCH 7, 2015, PART 1 OF TOYOTAS TECHNICAL SERVICE BULLETIN TEST WAS PERFORMED; I DID NOT STAY WITH THE CAR WHILE THE OIL CHANGE WAS PERFORMED. ON APRIL 13, 2015, THE SECOND PART OF THE TEST WAS PERFORMED. I WAS SURPRISED TO BE INFORMED MY CAR DID NOT MEET TOYOTAS SPECIFICATIONS FOR EXCESSIVE OIL USAGE AS I HAD NOT USED A FULL QUART OF OIL IN THE 1,100 MILES SINCE THE OIL CHANGE. I WAS TOLD THE DEALERSHIP WOULD PERFORM NO FURTHER ACTION AND MY NEXT ALTERNATIVE WOULD BE TO CONTACT TOYOTAS REGIONAL OR CORPORATE OFFICE. I CONTINUE TO EXPERIENCE OIL USAGE AT EXCESSIVE RATES; HOWEVER, BASED ON TOYOTAS STANCE THUS FAR, MY OIL USAGE IS NOT CONSIDERED EXCESSIVE.