NHTSA Complaint #10716633 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10716633
Vehicle	2004 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	June 18, 2011
Date Filed	May 15, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

HELLO VOLVO, FOR THE RECORD, WE LOVE OUR VOLVO SUV (2004, XC90). OVER THE YEARS THE SERVICE FROM MICHELLE BALSIDE AT VOLVO ON PLAINFIELD ROAD IN CINCINNATI HAS BEEN TRULY EXCELLENT, HER CONTACT INFORMATION IS ATTACHED. HOWEVER, WE HAVE HAS AN ISSUE SINCE 2011 THAT HAS NOT BEEN RESOLVED, WHICH IS SO UNCHARACTERISTIC OF VOLVO. I AM HOPING YOU CAN HELP ME CHANGE THE OUTCOME. FOR YEARS MY HUSBANDS RIGHT HEADLIGHT HAS BEEN TURNING ON AND OFF INTERMITTENTLY. THIS IS VERY DANGEROUS WHEN HE DRIVES TO AND FROM WORK AT NIGHT ON AN OLD 4 LANE HIGHWAY (COLUMBIA PARKWAY) THAT HAS NO SEPARATION BETWEEN EAST AND WEST BOUND LANES, WHICH MEANS CARS TRAVEL HEAD-ON AT 70 MILES AN HOUR. OUR DEALER LOOKED AT THE ISSUE SEVERAL TIMES AND SAID THEY COULD NOT FIX IT; SO WE LIVED WITH THE DANGEROUS ISSUE BECAUSE WE THOUGHT THE PROBLEM WAS UNIQUE TO US. RECENTLY, SOMEONE TOLD US THEY WERE HAVING ISSUES WITH THEIR VOLVO HEADLIGHTS AND THEY FOUND A BLOG ON EDMONDS WHICH LISTED A LOT OF OTHER VOLVO OWNERS WITH THE SAME ISSUE. I HAVE ATTACHED THE BLOG FOR YOUR REFERENCE. THE BLOG REFERS TO A REPAIR KIT. PLEASE LET ME KNOW IF VOLVO CORPORATE CAN SEND A REPAIR KIT TO OUR DEALER IN CINCINNATI. WE HAVE BEEN LOYAL CUSTOMERS AND WE ARE THINKING OF GIVING OUR USED VOLVO TO OUR DAUGHTER WHEN SHE TURNS 16 NEXT SPRING, AND BUYING A NEW VOLVO FOR MY HUSBAND, BILL. PLEASE SHOW YOUR CUSTOMERS THAT YOU CARE AND YOU WILL RESOLVE THE HEADLIGHT ISSUE, IT COULD SAVE A LIFE SOMEDAY. FOR NOW, WE HOPE AND PRAY ON A DAILY BASIS THAT THE HEADLIGHT FUNCTIONS AS IT SHOULD.

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