NHTSA Complaint #10716220 — 2014 JEEP CHEROKEE

FEBRUARY 20, 2015 7:02AM RUSH HOUR TRAFFIC IN NORFOLK, VA. COMING OUT OF THE EASTBOUND DOWNTOWN TUNNEL ENTRANCE RAMP ONTO 464 (INTERSTATE) TO CHESAPEAKE, VA, THE VEHICLE REVVED HIGH IN RED AREA ABOUT 3 TO 5 SECONDS AND WOULD NOT ACCELERATE. COASTED OVER TO THE SHOULDER, PLACED VEHICLE IN PARK BUT VEHICLE ROLLED DOWN THE RAMP. SET EMERGENCY BREAK AT THIS TIME. DEALER HAD IT UNTIL FEBRUARY 24, 2015 AND INSTALLED SOME SOFTWARE UPDATES AND STATED THAT THIS WOULD CORRECT THE ISSUE. THIS WAS THE FIST TIME THIS OCCURRED. IT OCCURRED AGAIN ON MARCH 6, 2015 RUSH HOUR TRAFFIC AT 5:04PM ON RAMP ENTRANCE TO THE INTERSTATE 464 SAME ISSUE OCCURRED WHERE THE VEHICLE WOULD NOT ACCELERATE AND WAS TAKEN TO THE DEALER. I RECEIVE IT BACK FROM THE DEALER ON MARCH 24, 2015. DURING THIS TIME THERE WERE MORE SOFTWARE UPDATES AND THE STAR HAD THE TRANSMISSION REPLACE AND WAS INFORMED THAT THERE WOULD BE NO OTHER PROBLEMS. MAY 1, 2015 AT 5:09PM RUSH HOUR TRAFFIC ON 264 (INTERSTATE) IN A CONSTRUCTION AREA WITH NO ACCESS TO A SHOULDER TO GET OUT OF TRAFFIC AND GOING UP HILL, THE ENGINE STOPS ACCELERATING AND SLOWS TO APPROXIMATELY 15MPH IN TRAFFIC THAT IS MOVING 65 TO 70 MPH. TAKEN TO DEALER WHERE STAR HAD THE MECHANICS LOOK OVER EVER PIECE OF THE VEHICLE, DOWNLOAD THE COMPUTER AND SEND THE DATA TO STAR. IT WAS DECIDED TO CHANGE THE DRIVE TRAIN CONTROL MODULE. IT WAS RETURNED TO ME ON FRIDAY, MAY 8, 2015 AND IS NOW DOWNSHIFTING AT APPROXIMATELY 2MPH HARD INTO FIRST GEAR, CAUSING A JERK. THIS IS THREE TIMES IN A TEN WEEK TIME PERIOD. I CURRENTLY HAVE A LEMON LAW CASE WITH THE CHRYSLER GROUP. I HAVE BEEN TOLD THAT A POSITIVE RESOLUTION WILL BE DETERMINED BY FRIDAY, MAY 15, 2015. I NO LONGER FEEL, COMFORTABLE OR CONFIDENT IN THIS VEHICLES RELIABILITY OR DO I FEEL AT ALL SAFE IN THIS VEHICLE. IT HAS PUT ME IN HARMS WAY THREE TIMES IN TEN WEEKS.