NHTSA Complaint #10715700 — 2014 JEEP CHEROKEE

I WAS DRIVING AND ALL OF A SUDDEN THE VEHICLE ENGINE TURNED OFF. THANK GOODNESS THERE WAS NO TRAFFIC AS I WAS ONLY BLOCKS FROM THE JEEP DEALER. I WAITED APPROXIMATELY 30 SECONDS AND PUSHED THE START BUTTON AND LUCKILY THE VEHICLE STARTED BUT WOULD ONLY PUTT PUTT TO THE DEALER. THE DEALER HAD DIFFICULTY GETTING THE VEHICLE TO THE WORK STATION. WHEN THEY CALLED ME TO TELL ME THEY FIXED IT THEY TOLD ME THE REASON IT STOP WAS BECAUSE IT WAS 2 QUARTS LOW OF OIL AND THAT WAS THE CAUSE. THIS WAS VERY STRANGE AS I REMINDED THEM TO LOOK AT MY SERVICE RECORD AT WHICH I HAD THE OIL SERVICE RECENTLY DONE AT THEIR FACILITY. THEY DID NOT KNOW HOW TO RESPOND. SUBSEQUENT I CONTACTED JEEP HEADQUARTERS (RESOLUTION DEPT.) AND EXPLAINED WHAT HAPPENED AND THEY ASKED ME TO TAKE THE VEHICLE TO ANOTHER JEEP DEALER FOR EVALUATION, WHICH I HAVE DONE. THE OTHER PROBLEM I HAVE HAD IS SHIFTING (THE VEHICLE JUMPS WHEN SHIFTING), THEY HAVE SEMI CORRECTED THAT BY PUTTING PARTS INTO THE TRANSMISSION, EXCEPT THE 2ND GEAR STILL JUMPS A BIT. ANOTHER PROBLEM I HAD, WAS MY WIFE AND I WERE EXITING THE VEHICLE WITH THE ENGINE TURNED "OFF" AND THE VEHICLE STARTED ON ITS OWN. I WAS TOLD BY THE 2ND DEALER THERE IS NO INDICATION WHILE SEARCHING WITH THE DIAGNOSTICS AS TO WHY THE ENGINE SHUT OFF WHILE DRIVING. I CAN LIVE WITH THE SHIFTING BUT NOT GETTING EXPLANATIONS AS TO WHY THE ENGINE DIED (AS THEY CALLED IT ON THE SERVICE SLIP, "DIED IN FLIGHT") MY WIFE IS AFRAID TO DRIVE THE VEHICLE FOR FEAR IT WILL SHUT DOWN ON THE FREEWAY OR ANY STREET FOR THAT MATTER COULD BE EXTREMELY SERIOUS. OBVIOUSLY THEY HAVE TRIED TO EVALUATE WHY OR WHAT THE PROBLEM IS OR WAS, BUT BEING GIVEN AN EXPLANATION BECAUSE IT WAS LOW ON OIL IS NOT COMFORTING OR NOT FINDING ANY CODES TO INDICATE A PROBLEM, WHEN IN FACT THEY HAD DONE AN OIL CHANGE TO THE VEHICLE IS A CONCERN? *TR