NHTSA Complaint #10713560 — 2008 FORD ESCAPE HYBRID

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE DECELERATED INDEPENDENTLY. AFTER SHUTTING DOWN THE VEHICLE FOR SEVERAL MINUTES, IT RESUMED NORMAL OPERATION ONCE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DETERMINED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT AFFECTED BY A CUSTOMER SATISFACTION PROGRAM. THE CONTACT EXPERIENCED THE FAILURE DESCRIBED IN THE PROGRAM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.